Proceedings of the 3rd International Seminar on Tourism (ISOT 2018)

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87 articles
Proceedings Article

Analysis of Consumer Factor on Using Online Travel Agent Traveloka and Pegipegi.com in Bandung City

Andhika Piambudi, A.H. Galih Kusumah, Rosita
This research aims to analyze the factors that are considered by consumer when using online travel agent and to analyze the position of the two online travel agents discussed in this research, which are Traveloka and Pegipegi.com. The data were collected by distributing questionnaires to two hundred...
Proceedings Article

The Influence of Atmospheric Elements on The Overall Guest Impression: The Case of Lobbies in Three Star Hotels in Bandung City

Dicky Angga Triana, Dicky Angga Triana, A.H. Galih Kusumah, Sri Marhanah
This study aims to analyze the influence of lobby atmosphere elements on the overall impression of guests who come to three-star hotels in Bandung City. The research method used is quantitative descriptive. The data was taken using a questionnaire and the sampling technique used was purposive sampling...
Proceedings Article

Service Failure and Recovery at The Trans Luxury Hotel Bandung: An Evidence from Management Perspective

P. Pamela, P Pamela, A.H. Galih Kusumah, Sri Marhanah
This study aims to analize service failure and recovery in hotel industry. A qualitative research method is used, and the techniques to collect data are interview to seven respondents and secondary analysis data. This study found that there are 25 types of service failure, which were divided into eight...
Proceedings Article

Interaction Between Homestay Host with Tourist

Ajeng Ramadhita Larasati, A.H. Galih Kusumah
Interaction between tourists and local peoples are important to make a different experiences and knowledge for tourists that have been come visiting. On the previous study, the research context about interaction was more used in the relation of tourists and local residents around the tourist destination....
Proceedings Article

The Perception of Hotel Employees on the Benefits of Tourism Competency Certification in Hospitality in Bandung

Vindy Alvionita, A.H. Galih Kusumah
Tourism Competency Certification is a policy formulated by the government to increase the qualification of Indonesian labors in the hospitality industry. All previous researches showed that Tourism Competency Certification does not work well. This research focuses on the perception of hotel employees...
Proceedings Article

Teenagers Perception of Halal Food as an Option for Culinary Tourism

Amalia Mustika, M. Achmadi
In recent years, halal food tourism has established itself as one of the key elements of the enhancement, sustainability, and consolidation of halal tourist destinations. Along with it, Indonesia is one of the countries with the largest Muslim population in the world, which has teenagers who love culinary...
Proceedings Article

Past, Present, and Future Perspectives on The Concept of Halal Tourism

Ani Wijayanti, Heni Widyaningsih, M. Faturrahman Hakim, Miftah Arif Fiyan
Halal tourism is developing fast in response to tourist demands for Islamic values-based tourism products and services. Halal tourism development is actually able to drive the local economy through the opportunities of small businesses and creative industries for local communities. Such tourism development...
Proceedings Article

E-Business Readiness in Indonesian Small Medium Size Travel Agencies

Any Noor, Marceilla Suryana, Amalia Sholihati
The development of world tourism, especially in the tour and travel business is influenced by Information Communication Technology (ICT). The effective use of ICT added values to products and services that continue to develop business electronically (e-business). By doing e-business, companies tend to...
Proceedings Article

Developing Strategy of Chinatown as a Halal Gastronomic Tourism Destination in Bandung

Ningsih Caria, R. Nuraeni
The purpose of this study is to determine the internal and external factors that makes Chinatown a halal gastronomic destination in Bandung city in order to get its development strategy. The study uses qualitative and quantitative methods (mix method research) as well as SWOT analysis. The data collections...
Proceedings Article

Participation and Contribution Through Cultural Event to Develop The Independent Character of Young Citizens

Dadang Sundawa
The current problem in this modern era is that some young people is trapped in daily activities that give no contribution for their social environment. As educated and experienced human resources, young citizens should be able to engage themselves in any kind of social acitivities. Therefore, they can...
Proceedings Article

Consumer Behaviours in Dropbox Resto and Café

Darmawan Damanik, F.X. Setiyo Wibowo, Hengky J. Firmansyah
This study aims to determine the characteristics of consumers who visit a restaurant namely Dropbox Resto & Cafe and to find out how consumer behavior patterns determine the decision to choose Dropbox Resto & Café. This study uses a descriptive qualitative method. Unit analysis in this study are guests...
Proceedings Article

The Effect of Halal Destination Attributes on Visiting Decision

Della Maghfira Napu, Wildan Nurhidayat
Bandung is one of the cities developing halal destinations in West Java. With a variety of attractions and supported by various facilities, the accommodation sector in the form of sharia hotels and halal-certified restaurants experienced growth as a step to accommodate Muslim tourists who visit the city...
Proceedings Article

A Study on E-Commerce: How Does It Have an Influence on Purchase Decision?

Hari Mulyadi, Dewi Pancawati Novalita, Novelita Damar
Travel India Professionals is currently facing a problem that has an impact on the declining consumer’s interest to purchase through E-Commerce in Viator. Efforts were made to improve purchasing decisions in Travel India Professionals by increasing E-Commerce which includes Transaction/cost, Interactive...
Proceedings Article

A Study on Hotel Perceived Value: Is There an Impact Towards Customer Loyalty?

H.P. Diyah Setiyorini, Dewi Pancawati Novalita, Armellya Syafira
Hotel concordia is one of the local three stars hotel (that) located in Bandung which ( is) always strives to maintain and improve customers loyalty. The problems hotel Concordia encountered is what efforts that can be done to improve customers loyalty in Hotel Concordia by increasing customer perceived...
Proceedings Article

How do You Believe Electronic Word of Mouth in Making Decision to Stay?

Yeni Yuniawati, Dewi Pancawati Novalita, Bekti Sabila Riyanto
Crowne Plaza Bandung is a 5 star class hotel in the city of Bandung which is an international chain under the auspices of the Intercontinental Hotels Group. Crowne Plaza Bandung currently has problems with marketing which has an impact on the decline in hotel room occupancy. Efforts are being made to...
Proceedings Article

Angleng as Gastronomic Heritage and Destination Attraction in Kampong Nihmat, Cigugur Village, Parongpong District, West Bandung Regency

Rurry Tridayanti, Dewi Turgarini
Angleng is a traditional dessert from Sundanese ethnique and has become one of the gastronomic heritage in West Java. This sweet dessert is hard to find, that is why Angleng needs to be preserved. The reason is this dessert has become the main dessert in Sundanese traditional events, such as wedding...
Proceedings Article

Tourists’ Perception on Gastronomic Heritage Restaurant as a Tourist Attraction in The Sukabumi, Indonesia

Andriani Mareth, Dewi Turgarini
This study was conducted to find out the perception of gastronomic heritage restaurant according to the viewpoint of tourists as consumers in the city of Sukabumi, Indonesia. The method for this study is mixed method with approach of research method using descriptive analysis. The authors distributed...
Proceedings Article

The Reinforcement of Women's Role in Baluwarti as Part of Gastronomic Tourism and Cultural Heritage Preservation

Erna Sadiarti Budiningtyas, Dewi Turgarini
Surakarta has the potential of gastronomic heritage tourism. The diversity of cuisine becomes the power of Surakarta as a tourist attraction. Municipality of Surakarta stated that their Long Term Development Plan for 2005-2025 will develop cultural heritage tourism and traditional values, historical...
Proceedings Article

Sustainable Tourism Development (The Perspective of the Tourism Stakeholders in Biak Numfor, Papua, Indonesia)

Diena Mutiara Lemy, Yustisia Kristiana, Theodosia C Nathalia
Indonesia has a variety of tourism destinations that are potential and meaningful. The historical value contained in it can be developed so that it also has commercial value. It can be seen significantly that the tourism sector has become an industry that contributes a lot in providing high foreign exchange...
Proceedings Article

National Currency as A Media for Tourism Destination Promotion

Diena Mutiara Lemy, Elang Kusumo
This research aims to know the public awareness on Indonesia tourism promotion and culture image displayed in Indonesian currency, specifically on the 2016 Year Emission rupiah banknotes. The measurement of the awareness is according to one of the national currency's purpose, which is as a promotion...
Proceedings Article

Tourism Components and The Perspective of Hospitality Industry in Supporting Sustainable Urban Tourism Development

Dina Mayasari Soeswoyo, Sekti Rahardjo, Putu Swasti Asparini
This research aims to explore the six tourism components of Bogor City, West Java-Indonesia and investigate the perspective of hotel and restaurant industry toward the development of sustainable urban tourism destination. This study used a qualitative-exploratory approach, based on four (4) aspects of...
Proceedings Article

Effect of Tourism GDP to Human Development: Case Study of ASEAN Countries

Edi Wahyu Wibowo, Wahyu Widayat, Siswandi
The ASEAN Economic Community (AEC) is an initiative of ASEAN countries to realize ASEAN into a solid and calculated economic area in the international economic arena. Human Development Index (HDI) is a method used to measure the success or failure of a country or region in the field of human development....
Proceedings Article

The Impact of Religious Tourism in the Formation of a Peaceful and Moderate Society

Endis Firdaus, Munawar Rahmat
Religious Tourism is one of the important pillars in building a community without ethnic, racial, religious and inter-group boundaries. Besakih Temple in Bali is an example of a Hindu sacred place of worship that also provides a place of worship for adherents of other religions, such as mosques and churches....
Proceedings Article

Residents’ Perception Towards Tourism Impact and Community Participation

Mela Vhita Dewi, Fitri Rahmafitria, Reiza Miftah Wirakusuma
Tourism development in various regions has both positive and negative impacts on various aspects of life. Sustainable development with regard to community perceptions and participation is a step taken to avoid the negative impacts of tourism development. Based on a research, public perceptions influence...
Proceedings Article

Tourism Component Evaluation: GIS Based Analysis Towards The Qualification of Destination Planning

Muhamad Rifki, Fitri Rahmafitria, Nanin Trianawati Sugito
The role of GIS in tourism development has been known as an effective tool. Its ability to group the spatial data based on certain criteria is very helpful for decision making in the tourism sector. In this study, GIS is used to analyze the readiness of the region in developing its tourism sector. Four...
Proceedings Article

The Model of Tourism Village-Based Service Learning: A Strategy of Regional Tourism Potential Development

Leni Anggraeni, Fitri Rahmafitria
This study aims to find out the model of tourism village-based service learning as a strategy in developing tourism potential in the region. Qualitative approach was used in this study. The required data was collected through interview and observation methods. The locations of this research are Bandung...
Proceedings Article

The Locals’ Readiness in Developing Tourism Village: Case Study of Jelekong Art & Culture Village, Bandung

Ghoitsa Rohmah Nurazizah, Darsiharjo
This study aims to explore the readiness of local communities towards the development of tourism villages in the Jelekong Art & Culture Village, Bandung. The subject in this study were the local communities of Jelekong Village. The data were obtained from the distribution of closed-end questionnaires...
Proceedings Article

The Factor Analysis of Hotel Attributes between Business Travelers and Leisure Travelers in Choosing an Upscale Hotel in Bandung City

Vika Irvania, Ghoitsa Rohmah Nurazizah, Darsiharjo, A. H. Galih Kusumah
The factor of hotel choice attributes is a useful thing to understand what the hotel attribute considered to be important for the guest therefore it can influence the guest in choosing a hotel, especially for business travelers and leisure travelers. This study aims to analyze the factor of the hotel...
Proceedings Article

The Influence of Hotel Attributes on Three Star Hotels Guest Satisfaction in Bandung City

Romi Nuryawan, Ghoitsa Rohmah Nurazizah, Darsiharjo, A. H. Galih Kusumah
Hotel attribute is the dimension found in the hotel that can affect guest satisfaction. The purpose of this study is to find the influence of hotel attributes on guest satisfaction staying at three-star hotels in Bandung City. Descriptive quantitative method was used. In this study, questionnaires were...
Proceedings Article

The Influence of Co-creation Toward Customer Loyalty: Survey of Bumi Sangkuriang Members who Stay at Concordia Hotels

Rizal Aga Saputra, Gita Siswhara, Hari Mulyadi
In the tourism development, there are several major issues discussed as research topics, one of them is the issue of customer loyalty. Guest loyalty is very important the hotel management should pay attention to it. Hotel Concordia is one of the two-star hotels in Bandung that has a problem of the low...
Proceedings Article

The Influence of Heritage Destination Attributes towards Customer Satisfaction at Palaces in Cirebon

Fahdila Betakemala, Gita Siswhara, Rini Andari
Customer Satisfaction becomes an issue that is being observed in tourism industry, where tourists’ satisfaction is influenced by attributes at tourism destination. The level of satisfaction can be measured by means of comparison between expectation and perceivetion. Present study aims to find out the...
Proceedings Article

The Effect of Venue Quality on Customer Satisfaction in Jakarta Convention Centre

Cyndiana Bidasari, Gita Siswhara, Taufik Abdullah
Jakarta Convention Centre is one of the venue where many events are held. The problem faced by Jakarta Convention Centre is the fluctuating and declining of the number of events that are held. Based on the results of pre-research, they are caused by the dissatisfaction of the client in holding the event...
Proceedings Article

Coffee Tourism Development Potential: Benefit and Consequences

H.P. Diyah Setiyorini, H. P. Diyah Setiyorini
This conceptual paper discuss the coffee tourism development potential and its impacts. Literatures are being used to explain the benefit and consequences to local communities. It also discussed the marketing opportunity for coffee tourism
Proceedings Article

Analysis of Labor, Tourism, and GDP Growth: Case Study of ASEAN Countries

Helmi Adam, Andi Killang Pakkana, Sri Iswati
The ASEAN Economic Community was formed with the aim of achieving the perfection of economic integration in the ASEAN region which is believed to provide tangible benefits for all elements of society. On the other hand, the use of technology in the company will also affect how much work is needed. Technological...
Proceedings Article

Analysis of Tourism Supply Chain Management after The Eruption of Mount Agung, Bali

I.G.P.B Sasrawan Mananda, W. Citra Dewi
Tourism industry depends on the information. The industry also has a high product complexity, demand uncertainty, and very dynamic. This research aims to analyze the complexity and dynamics of tourism supply chain management (TSCM) after natural disaster crisis in a tourism destination. The study was...
Proceedings Article

The Stability and Instability Condition of Tourism and Hospitality (T&H) Curriculum Model

Indra Kusumawardhana
The trends and promising outlook of the global tour and travel (T&T) industry over the next decade offer opportunities for tourism and hospitality (T&H) educators to react and prepare a knowledgeable, highly-skilled workforce. As such, T&H educational setting done by curriculum should distinguish a specific...
Proceedings Article

Visitor Activity Development at Satria Mandala Museum Through Experiential Marketing

Rezka Fedrina, Khrisnamurti, Heryanti Utami
This research used Experiential Marketing in order to develop visitor activity at Satria Mandala Museum. Activity is an attraction of a museum. As an attraction, a museum needs some development. The sample in this study were visitors of the museum. Collected data were analyzed by using partial correlation....
Proceedings Article

Customer Satisfaction In Disruption Era at Universitas Negeri Jakarta Postgraduate Program

Khrisnamurti, Khrisnamurti, Ubedilah Badrun, Bambang Prasetya Adhi
This research aims to measure customer needs and satisfaction in State University of Jakarta or Universitas Negeri Jakarta (UNJ) postgraduate program. The approach used in this research is quantitative and qualitative approach or often known as the Mix Method Approach. The methods used in this study...
Proceedings Article

Restructuring Curriculum of Tourism Based on Culture: Efforts to the Preservation of Cultural Heritage Humanity

Leni Anggraeni, Woro Priatini
Indonesian tourism is one of the contributors to non-oil and gas foreign exchange. This field is very capable, supported by a wealth of local culture, beautiful nature, friendly people. Schools need curriculum tools that address the challenges of the tourism industry. Curriculum in every society or culture...
Proceedings Article

Halal Rural Tourism from the Viewpoint of Marine Destination Strategy through SWOT Analysis at Iboih Village, Sabang-Indonesia

Lestari Ningrum, Savitri Hendradewi, Diana Marzwan
Halal tourism destination has been one of the programs of the Ministry of Tourism of the Republic of Indonesia. One of the halal tourism destinations in Indonesia selected as the world’s best destination is Lombok Island. In addition, one of Indonesia’s 10 halal tourism destinations which has made tourists...
Proceedings Article

The Development of Rural Tourism in Bogor Regency (Case Study of Ciseeng Village)

Liliana Dewi, Ika Suryono Djunaid
Ciseeng Village is one of the villages in Ciseeng sub-district, which is also the location of Minapolitan Region. Minapolitan development is focus on the fisheries sector. Along with the program, it is known that Ciseeng village has natural resources that are potential to be natural tourism. On the other...
Proceedings Article

Edu-Tourism: An Alternative of Tourism Destination Based on Geography Literacy

Siti Hasanah, Mamat Ruhimat
Tourism activity producing new learning experience that combining education with tourism is called edu-tourism. Edu-tourism objects consist of ecotourism, cultural heritage, tourism of village/ farming, and student exchange among educational institutions. Geography literacy is knowledge of geography...
Proceedings Article

Analysis of The Availability of Urban Green Open Space

Riyan Zainudin, Mamat Ruhimat
This research aims to discover the availability of Urban Green Open Space in Muara Enim, South Sumatera, Indonesia. The research focus on the needs of oxygen for short, middle, and long periods of time. Research method that is used is qualitative descriptive. Data sources of this research were taken...
Proceedings Article

Potential and Analysis of Tourist Trend of Visiting Tourism Destination in West Java

Dyah Nawang Wulan, Mamat Ruhimat
Every region has its own excellence that can be special tourism destination of the region. The amount of visitors that come to the offered tourism destination is determined by the presence of attraction in that area. This research aims to analyze some factors that influence tourists's decision to visit...
Proceedings Article

Active Research Directions for Studying Repeat Tourist Behaviour

Manisha Agarwal
Repeat tourism has drawn increased interest among researchers recently. Various aspects of repeat tourism have been studied addressing key issues such as definition, methodology and underlying mechanism. The current article aims to highlight the discrepancies found in the research via a review of existing...
Proceedings Article

Game-Based Model on Environmental Insights to Improve the Behavior of Clean and Healthy Living

Marlinda Budiningsih, Abdul Sukur, Nofi Marlina Siregar
This study aims to create a game-based model on environmental insight to improve the behavior of clean and healthy life students of one of the Elementary Schools in Indonesia considering that clean and healthy behavior is something that is needed to support the daily activities of the students, this...
Proceedings Article

Indonesian Online Travel Agencies: Profiling the services, employment, and users

M. Iqbal Rosyidi
It is known that the internet altered the business model of the travel industry. Due to the exponential growth of its' users, several companies established online booking services. For instance, Traveloka.com and Tiket.com in airline ticket booking and the Rajakamar.com in hotel reservation. Online Travel...
Proceedings Article

The Impact of Religious Tourism in the Formation of a Peaceful and Moderate Society

Munawar Rahmat, Raniri Munawar
Religious Tourism in the last two decades has been an important pillar in the development of a peaceful and moderate society. Funeral complex of Sunan Gunung Jati (Cirebon) and Pura Tanah Lot (Bali) are visited by various religious and ethnic tourists. Umrah worship is also enlivened by tours to Baitul...
Proceedings Article

Do the Cikondang Traditional Village’s Values and Local Wisdom Inheritance Need to be Developed for Tourism?

Murdiyah Winarti, Iing Yulianti, Yasmin Nindya Chaerunissa
This article came from authors’ restlessness regarding the life of Cikondang traditional village which has not been empowered and optimized as a source of learning through tourism activities. There are several things highlighted in this article. First, in this era, young generations would rather go to...
Proceedings Article

Openness, Labor, and Tourism; Case Study of ASEAN Countries

Muslim Kamil, Marshal Imar Pratama, M. Noor Arief
The ASEAN Economic Community was formed with the aim of achieving the perfection of economic integration in the ASEAN region which is believed to provide tangible benefits for all elements of society. The phenomenon of globalization can be seen from the growth of cross-border economic activities in various...