Proceedings of the 3rd International Seminar on Tourism (ISOT 2018)

The Influence of Airport Service Quality toward Passenger Satisfaction

Authors
Fadjri Noor Ardiansyah, Yeni Yuniawati, Oce Ridwanudin
Corresponding Author
Fadjri Noor Ardiansyah
Available Online June 2019.
Keywords
airport service quality; passenger satisfaction; soekarno hatta international airport
Abstract
Passenger satisfaction is an important goal of an airport to provide services in an airport. Passenger satisfaction arises when an airport can provide facilities provided more than passenger expectations. On this research, the independent variable (X) used is Airport Service Quality consisting of Servicescape, Service Personal, and Services. The dependent variable (Y) is Passenger Satisfaction. The types of research used is descriptive verification, and the method used is explanatory survey and cross-sectional approach with saturation sampling technique, therefore the minimum sample size is as many as 100 passengers at Soekarno Hatta International Airport. Techniques of data analysis and hypothesis testing used multiple linear regression. The results showed that Airport Service Quality consisting of Servicescape, Personal Service, and Services had a significant influence on Passenger Satisfaction
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Proceedings
3rd International Seminar on Tourism (ISOT 2018)
Part of series
Advances in Social Science, Education and Humanities Research
Publication Date
June 2019
ISBN
978-94-6252-732-4
ISSN
2352-5398
Open Access
This is an open access article distributed under the CC BY-NC license.

Cite this article

TY  - CONF
AU  - Fadjri Noor Ardiansyah
AU  - Yeni Yuniawati
AU  - Oce Ridwanudin
PY  - 2019/06
DA  - 2019/06
TI  - The Influence of Airport Service Quality toward Passenger Satisfaction
BT  - 3rd International Seminar on Tourism (ISOT 2018)
PB  - Atlantis Press
SP  - 370
EP  - 374
SN  - 2352-5398
UR  - https://www.atlantis-press.com/article/125909418
ID  - Ardiansyah2019/06
ER  -