The Influence of Airport Service Quality toward Passenger Satisfaction
Fadjri Noor Ardiansyah, Yeni Yuniawati, Oce Ridwanudin
Fadjri Noor Ardiansyah
Available Online June 2019.
- airport service quality; passenger satisfaction; soekarno hatta international airport
- Passenger satisfaction is an important goal of an airport to provide services in an airport. Passenger satisfaction arises when an airport can provide facilities provided more than passenger expectations. On this research, the independent variable (X) used is Airport Service Quality consisting of Servicescape, Service Personal, and Services. The dependent variable (Y) is Passenger Satisfaction. The types of research used is descriptive verification, and the method used is explanatory survey and cross-sectional approach with saturation sampling technique, therefore the minimum sample size is as many as 100 passengers at Soekarno Hatta International Airport. Techniques of data analysis and hypothesis testing used multiple linear regression. The results showed that Airport Service Quality consisting of Servicescape, Personal Service, and Services had a significant influence on Passenger Satisfaction
- Open Access
- This is an open access article distributed under the CC BY-NC license.
Cite this article
TY - CONF AU - Fadjri Noor Ardiansyah AU - Yeni Yuniawati AU - Oce Ridwanudin PY - 2019/06 DA - 2019/06 TI - The Influence of Airport Service Quality toward Passenger Satisfaction BT - 3rd International Seminar on Tourism (ISOT 2018) PB - Atlantis Press SP - 370 EP - 374 SN - 2352-5398 UR - https://www.atlantis-press.com/article/125909418 ID - Ardiansyah2019/06 ER -