Proceedings of the 3rd International Seminar on Tourism (ISOT 2018)

The Perception of Hotel Employees on the Benefits of Tourism Competency Certification in Hospitality in Bandung

Authors
Vindy Alvionita, A.H. Galih Kusumah
Corresponding Author
Vindy Alvionita
Available Online June 2019.
Keywords
tourism competency certification; perception of hotel employees; benefits of tourism competency certification
Abstract
Tourism Competency Certification is a policy formulated by the government to increase the qualification of Indonesian labors in the hospitality industry. All previous researches showed that Tourism Competency Certification does not work well. This research focuses on the perception of hotel employees on the benefits of Tourism Competency Certification in the hospitality industry. The purpose of this research is to identify and analyze employees’ perception on the benefits of Tourism Competency Certification. It is expected that this research can help give advice and provide evaluation materials to the government in order to improve Tourism Competency Certification. The Employees’ perception also underlies the difference character of each employees whether they are beneficial for Tourism Competency Certification to their work life. Qualitative method has been chosen for this research applying content analysis as proposed by Harold D. Lasswell. Interviewees consist of 21 employees on different positions and work areas. The result of this research indicates two characteristics of employees implying that Tourism Competency Certification is beneficial for their work life but not beneficial based on three levels, namely experience, scope, and linearity. Another the result of this research is the lack of benefits of Tourism Competency Certification perceived by employees for career path, employees performance, and the competition with the other labors.
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Proceedings
3rd International Seminar on Tourism (ISOT 2018)
Part of series
Advances in Social Science, Education and Humanities Research
Publication Date
June 2019
ISBN
978-94-6252-732-4
ISSN
2352-5398
Open Access
This is an open access article distributed under the CC BY-NC license.

Cite this article

TY  - CONF
AU  - Vindy Alvionita
AU  - A.H. Galih Kusumah
PY  - 2019/06
DA  - 2019/06
TI  - The Perception of Hotel Employees on the Benefits of Tourism Competency Certification in Hospitality in Bandung
BT  - 3rd International Seminar on Tourism (ISOT 2018)
PB  - Atlantis Press
SP  - 18
EP  - 23
SN  - 2352-5398
UR  - https://www.atlantis-press.com/article/125909341
ID  - Alvionita2019/06
ER  -