Analysis of the Organizational Climate Factors on the Service Quality and Work Satisfaction Towards Lecturer’s Work Commitments in the Specialist’s Medical Education Program at Universitas Diponegoro Semarang

DOI

10.2991/assehr.k.211125.102How to use a DOI?

Keywords

quality service; organizational; satisfaction; lecture; medical education

Abstract

This research investigates the factors of organizational climates, the quality of services, and the work satisfaction towards the lecturer’s work commitments. The writer used a quantitative research approachex-postfacto, correlational and survey. The variables measured was consisted of the independent variable (exogenous) and the dependent variable (endogenous). The population and sample were lecturers of UniversitasDiponegoro Semarang specialist medical education program in 2019, there were 327 lecturers with a sample of 125 lecturers. The sample was selected using a simple random sampling technique. Data collections were gotten fromquestionnaires beyond theorganizational climate variables, service quality, work satisfaction and lecturer’s work commitment.To analyze the data, the writer used Structural Equation Modeling (SEM) Analysis with the procedure of analysis as follows: (1) data verification, (2) data coding, (3) data entry, (4) data analysis. The result was shown that 1) the influence of organizational climate and service quality on work satisfaction at specialist medical education programis 34,8%. 2) the influence of organizational climate and service quality on the work commitment is 41,3%. 3) the effects of work satisfaction towards work commitments is 53,1%. 4) the influence of organizational climate, service quality and work satisfaction towards the work commitments is 62,4%. The conclusion can be drawn that that those three variables have a positive and significant contribution to the variable commitment of lecturers’ work. The suggestion reveals that the institution needs to improve the quality of service to lecturers so that they have a good commitment and an increasing performance.

Copyright

© 2021 The Authors. Published by Atlantis Press SARL.

Open Access

This is an open access article under the CC BY-NC license.

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TY  - CONF
AU  - Johan Arifin
AU  - Sugiyo
AU  - Rustono
AU  - Tri Joko Raharjo
PY  - 2021
DA  - 2021/11/26
TI  - Analysis of the Organizational Climate Factors on the Service Quality and Work Satisfaction Towards Lecturer’s Work Commitments in the Specialist’s Medical Education Program at Universitas Diponegoro Semarang
BT  - Proceedings of the 6th International Conference on Science, Education and Technology (ISET 2020)
PB  - Atlantis Press
SP  - 545
EP  - 548
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.211125.102
DO  - 10.2991/assehr.k.211125.102
ID  - Arifin2021
ER  -