The Effect of Employee Training Service Quality: The Mediating Role of the Team Organizational Commitment

DOI

10.2991/aebmr.k.200127.056How to use a DOI?

Keywords

Accessibility of training, support for training, benefits from training, service quality

Abstract

This study examines the team organizational commitment in the relationship between employee training and service quality. The training of employees used three variables, i.e., the accessibility of training, support for the training, and the benefits of training. This study used Partial Least Square to test the complicated relationship between the training of employees, the team organizational commitment, and service quality. The findings showed that the accessibility of training had an effect on the team organizational commitment, the benefits of training had an effect on the team organizational commitment, support for training had no effect on the team organizational commitment, and organizational commitment had no effect on service quality.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - F. Kusumohardjo
AU  - J.L.E. Nugroho
PY  - 2020
DA  - 2020/01/31
TI  - The Effect of Employee Training Service Quality: The Mediating Role of the Team Organizational Commitment
BT  - Proceedings of the 17 th International Symposium on Management (INSYMA 2020)
PB  - Atlantis Press
SP  - 274
EP  - 277
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.200127.056
DO  - 10.2991/aebmr.k.200127.056
ID  - Kusumohardjo2020
ER  -