Proceedings of the International Conference on Online and Blended Learning 2019 (ICOBL 2019)

Implementation of Total Quality Management in Vocational High Schools

Authors
Mutaqin, K. I. Ismara, I. W. Djatmiko
Corresponding Author
Mutaqin
Available Online 22 May 2020.
DOI
10.2991/assehr.k.200521.054How to use a DOI?
Keywords
Total Quality Management (TQM), Vocational High Schools (VHS)
Abstract

The implementation of Total Quality Management (TQM) in Vocational High Schools (VHS) can be described by the existence of the team of ISO 9001: 2008 Quality Management System manifested by the Vice Principal in the field of Quality Management whose the main task and function is to assist the duties of school principals and school supervisors. Also, policies and practices that are in line with quality standards, both national and international, will be able to provide external trust as well as building internal pride. Therefore, there needs to be an in-depth academic study as a form of evaluation in its application, supporting and inhibiting factors in the implementation of TQM in VHS. This study was designed as a descriptive study with a qualitative approach. Data collection was carried out in natural settings and on primary data sources. Data collection techniques consisted of participant observation, in-depth interviews, and documentation. The results of this study stated that each principle in TQM including (1) Customer Satisfaction, (2) Respect for people, (3) Fact-based Management, and (4) Continuous improvement, achieved the scores with good categories. There was a positive relationship between the principle of Respect for people, Fact-based Management, and Continuous Improvement in Customer Satisfaction.

Copyright
© 2020, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the International Conference on Online and Blended Learning 2019 (ICOBL 2019)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
22 May 2020
ISBN
978-94-6252-971-7
ISSN
2352-5398
DOI
10.2991/assehr.k.200521.054How to use a DOI?
Copyright
© 2020, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

TY  - CONF
AU  - Mutaqin
AU  - K. I. Ismara
AU  - I. W. Djatmiko
PY  - 2020
DA  - 2020/05/22
TI  - Implementation of Total Quality Management in Vocational High Schools
BT  - Proceedings of the International Conference on Online and Blended Learning 2019 (ICOBL 2019)
PB  - Atlantis Press
SP  - 246
EP  - 250
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.200521.054
DO  - 10.2991/assehr.k.200521.054
ID  - 2020
ER  -