Research on the Optimization of the Intelligent Outpatient Service Process

DOI

10.2991/ichssr-19.2019.48How to use a DOI?

Keywords

three longs and one short', business process reengineering, intelligent medical treatment, satisfaction of patients.

Abstract

This paper analyzes the current situation of 'three longs and one short' problem in the process of outpatient service and points out the deep-rooted problems causing it. By means of the business process reengineering and intelligent outpatient service method, this paper proposes the optimization goals and countermeasures for the outpatient service process. Through the comparative analysis of intelligent medical treatment and traditional medical treatment, it can be concluded that intelligent medical treatment can greatly shorten the waiting time of patients, improve satisfaction of patients, and bring positive benefits to hospitals and medical workers.

Copyright

© 2019, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Junhong Wu
AU  - Qiaozhen Dong
AU  - Biaobiao Zhang
PY  - 2019/05
DA  - 2019/05
TI  - Research on the Optimization of the Intelligent Outpatient Service Process
BT  - Proceedings of the 2019 5th International Conference on Humanities and Social Science Research (ICHSSR 2019)
PB  - Atlantis Press
SP  - 256
EP  - 270
SN  - 2352-5398
UR  - https://doi.org/10.2991/ichssr-19.2019.48
DO  - 10.2991/ichssr-19.2019.48
ID  - Wu2019/05
ER  -