Impact of Organizational Culture on Business Process Performance: An Investigation in the Financial Services Industry

DOI

10.2991/icat2e-17.2016.30How to use a DOI?

Keywords

Business process management, cultural dimensions, organizational culture, process performance.

Abstract

Organizational culture is increasingly acknowledged to have a substantial impact on the performance of business processes. Hence, companies should be aware of their culture and the underlying values and perceptions when it comes to conducting and improving their processes. This paper addresses these issues and presents results of an empirical study carried out at a large European financial services company. The results confirm a strong positive influence of organizational culture on process performance. Furthermore, the results provide evidence that driving forward strategic orientation, structural conditions, as well as management and leadership contribute to higher process performance.

Copyright

© 2017, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Juergen Moormann
AU  - Corinna Grau
PY  - 2017/03
DA  - 2017/03
TI  - Impact of Organizational Culture on Business Process Performance: An Investigation in the Financial Services Industry
BT  - Proceedings of The 2017 International Conference on Advanced Technologies Enhancing Education (ICAT2E 2017)
PB  - Atlantis Press
SP  - 136
EP  - 139
SN  - 2352-5398
UR  - https://doi.org/10.2991/icat2e-17.2016.30
DO  - 10.2991/icat2e-17.2016.30
ID  - Moormann2017/03
ER  -