Analysis of the Quality of Maritime Training Services and the Condition of Facilities and Infrastructure on the Performance of the Public Service Agency of Barombong Maritime Polytechnic

DOI

10.2991/978-94-6239-793-4_20How to use a DOI?

Keywords

Descriptive Quantitative; Public Service Agency; Validity Test; Reliability Test; Descriptive Analysis; Regression Analysis

Abstract

The research method used in this study was a descriptive quantitative approach, which included the type of research, identification of research variables, operational definitions, population and sample determination, data collection methods, research instruments, and data analysis techniques. This study aimed to reveal the research object and obtain in-depth information. Data were collected through direct observation, checklist completion, documentation studies, and in-depth interviews with participants of the seafarer training programs (DP-II, DP-III, DP-IV, and DP-V Advanced Training Programs) as well as employees of Barombong Maritime Polytechnic. In order to realize the implementation of reliable transportation services that are competitive and provide added value through excellent, professional, and ethical services, Barombong Maritime Polytechnic needs to improve the performance of its Public Service Agency (BLU). Therefore, to maintain the performance of BLU services, it is necessary to identify the weaknesses faced by the BLU and address them more effectively. Based on the results of statistical data processing, including the identification of research variables, validity and reliability testing, descriptive analysis, and regression analysis, it was found that in order to further improve the performance of the Public Service Agency of Barombong Maritime Polytechnic from a “good” to a “very good” category, improvements should be made to facilities and infrastructure that are currently categorized as “good” so that they can reach the “very good” category. Meanwhile, service quality has already been assessed as “very good”; therefore, it should be maintained and sustained.

Copyright

© 2026 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Rina Haryani
AU  - Nenny Nenny
AU  - Muhammad Saleh
AU  - Fahri Ihsan
PY  - 2026
DA  - 2026/10/16
TI  - Analysis of the Quality of Maritime Training Services and the Condition of Facilities and Infrastructure on the Performance of the Public Service Agency of Barombong Maritime Polytechnic
BT  - Proceedings of the  International Conference on Advanced Maritime Interconnection (ICAMI 2026)
PB  - Atlantis Press
SP  - 254
EP  - 266
SN  - 2352-5401
UR  - https://doi.org/10.2991/978-94-6239-793-4_20
DO  - 10.2991/978-94-6239-793-4_20
ID  - Haryani2026
ER  -