SUSTAINABLE INFORMATION TECHNOLOGY TRANSFORMATION TO MODERN RAILWAY SERVICES

DOI

10.2991/grost-17.2018.19How to use a DOI?

Keywords

information technology, innovation, modern service

Abstract

PT Kereta Api Indonesia (KAI) has been continuously transforming its services in the past eight years. Since 2009, PT KAI has improved its quality and service to rail transport users. PT KAI has been modernizing the bidding system, making KAI Access applications, rejuvenating facilities, improving infrastructure and service facilities throughout the station, to establish Contact Center 121 service. PT KAI also made several innovations in order to provide the best service, such as making Rail Clinic, e-boarding pass, ticket vending machine, cashless transaction. The transformation led PT KAI to produce good results. Over the past five years, passenger volume growth increased on average by 13.2% and revenue growth by 19%. In 2017, PT KAI is expected to carry up to 374 million passengers. Transformation in information system and technology used by PT KAI has shown profit nowadays. Descriptive exploratory analysis method was used to answer the problems among what had been done by PT KAI in doing the transformation in it.

Copyright

© 2018, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Download article (PDF)

TY  - CONF
AU  - Indriyati Indriyati
AU  - Sarinah Sihombing
AU  - Otong Sunaryo
AU  - Nita Rosmala Dewi
PY  - 2017/11
DA  - 2017/11
TI  - SUSTAINABLE INFORMATION TECHNOLOGY TRANSFORMATION TO MODERN RAILWAY SERVICES
BT  - Proceedings of the Conference on Global Research on Sustainable Transport (GROST 2017)
PB  - Atlantis Press
SP  - 211
EP  - 225
SN  - 2352-5401
UR  - https://doi.org/10.2991/grost-17.2018.19
DO  - 10.2991/grost-17.2018.19
ID  - Indriyati2017/11
ER  -