Successful Digital Payment Information System Services Using Delon and McLean Models

DOI

10.2991/aebmr.k.220701.027How to use a DOI?

Keywords

Successful Information System Service; Digital Payment; Go-Pay; Delon & McLean Model

Abstract

Online payment is becoming a practical alternative payment option in the Covid-19 pandemic because it reduces physical contact and the risk of coronavirus transmission. This research aims at analyzing the success of digital payment services using the Delone & McLean model with a Go-pay as a case study. Quantitative research methods were carried out using the Amos and SPSS applications. The research results were an analysis of the success of go-pay digital payments. This study explained that the success of digital payment application services on user satisfaction was positively influenced by the system quality, information quality, service quality. Furthermore, user satisfaction affects ruto net benefits for the users. This can be a strategic reference for Go-pay services considering that digital wallet or mobile wallet service providers in Indonesia are rigorous. The most formidable competitor for Go-pay is the mobile wallet service from Shopee pay. Go-pay services should pay attention to (1) demand-side strategies to use price differences in the same service as competitors, develop requests to build purchases during off-peak periods with bigger promos and discounts, and improve the quality of customer care services for customers. (2) Supply-side strategies, Go-pay service providers need to carry out plans to improve service improvement in the future and increase cooperation with mall and restaurant services.

Copyright

© 2022 The Authors. Published by Atlantis Press International B.V.

Open Access

This is an open access article distributed under the CC BY-NC 4.0 license.

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TY  - CONF
AU  - Ismi Kaniawulan
AU  - Heny Hendrayani
AU  - Munir Munir
AU  - C Furqon
PY  - 2022
DA  - 2022/07/12
TI  - Successful Digital Payment Information System Services Using Delon and McLean Models
BT  - Proceedings of the 6th Global Conference on Business, Management, and Entrepreneurship (GCBME 2021)
PB  - Atlantis Press
SP  - 135
EP  - 139
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.220701.027
DO  - 10.2991/aebmr.k.220701.027
ID  - Kaniawulan2022
ER  -