Proceedings of the 2012 National Conference on Information Technology and Computer Science

Research on IT Service Management of Local Colleges Based on ITIL

Authors
Zhengang LI, Zhigang Zhang
Corresponding Author
Zhengang LI
Available Online November 2012.
DOI
https://doi.org/10.2991/citcs.2012.193How to use a DOI?
Keywords
IT Service Management; ITIL; Management Mechanism; Service Counter
Abstract
At present, the key of IT work faces to convert construction to service, however, the local colleges have not established complete management in order to fit for these changes. This paper discusses on IT service management mechanism and implement scheme for local colleges after analyzed the problem of IT service management. The improvement method are proposed according to ITIL
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Proceedings
2012 National Conference on Information Technology and Computer Science
Part of series
Advances in Intelligent Systems Research
Publication Date
November 2012
ISBN
978-94-91216-39-8
ISSN
1951-6851
DOI
https://doi.org/10.2991/citcs.2012.193How to use a DOI?
Open Access
This is an open access article distributed under the CC BY-NC license.

Cite this article

TY  - CONF
AU  - Zhengang LI
AU  - Zhigang Zhang
PY  - 2012/11
DA  - 2012/11
TI  - Research on IT Service Management of Local Colleges Based on ITIL
BT  - 2012 National Conference on Information Technology and Computer Science
PB  - Atlantis Press
SP  - 760
EP  - 762
SN  - 1951-6851
UR  - https://doi.org/10.2991/citcs.2012.193
DO  - https://doi.org/10.2991/citcs.2012.193
ID  - LI2012/11
ER  -