Research on IT Service Management of Local Colleges Based on ITIL

DOI

10.2991/citcs.2012.193How to use a DOI?

Keywords

IT Service Management; ITIL; Management Mechanism; Service Counter

Abstract

At present, the key of IT work faces to convert construction to service, however, the local colleges have not established complete management in order to fit for these changes. This paper discusses on IT service management mechanism and implement scheme for local colleges after analyzed the problem of IT service management. The improvement method are proposed according to ITIL

Copyright

© 2012, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Zhengang LI
AU  - Zhigang Zhang
PY  - 2012/11
DA  - 2012/11
TI  - Research on IT Service Management of Local Colleges Based on ITIL
BT  - Proceedings of the 2012 National Conference on Information Technology and Computer Science
PB  - Atlantis Press
SP  - 760
EP  - 762
SN  - 1951-6851
UR  - https://doi.org/10.2991/citcs.2012.193
DO  - 10.2991/citcs.2012.193
ID  - LI2012/11
ER  -