Research on IT Service Management of Local Colleges Based on ITIL
Zhengang LI, Zhigang Zhang
Available Online November 2012.
- https://doi.org/10.2991/citcs.2012.193How to use a DOI?
- IT Service Management; ITIL; Management Mechanism; Service Counter
- At present, the key of IT work faces to convert construction to service, however, the local colleges have not established complete management in order to fit for these changes. This paper discusses on IT service management mechanism and implement scheme for local colleges after analyzed the problem of IT service management. The improvement method are proposed according to ITIL
- Open Access
- This is an open access article distributed under the CC BY-NC license.
Cite this article
TY - CONF AU - Zhengang LI AU - Zhigang Zhang PY - 2012/11 DA - 2012/11 TI - Research on IT Service Management of Local Colleges Based on ITIL BT - 2012 National Conference on Information Technology and Computer Science PB - Atlantis Press SP - 760 EP - 762 SN - 1951-6851 UR - https://doi.org/10.2991/citcs.2012.193 DO - https://doi.org/10.2991/citcs.2012.193 ID - LI2012/11 ER -