Journal of Risk Analysis and Crisis Response

Volume 11, Issue 2, June 2021, Pages 57 - 66

The Response of South Western Railway to the COVID-19 Pandemic

Authors
Ross Liddell*
South Western Railway, South Bank Central, 4th Floor, 30 Stamford Street, London SE1 9LQ, UK
Corresponding Author
Ross Liddell
Received 12 December 2020, Accepted 15 March 2021, Available Online 19 April 2021.
DOI
https://doi.org/10.2991/jracr.k.210317.001How to use a DOI?
Keywords
COVID-19, railway, crisis, management
Abstract

Pandemic crisis management is not something that South Western Railway (SWR) has had to contend with previously. As a result of the introduction of a crisis management approach to the COVID-19 pandemic, the business has been able to continue operating and to continue safely serving the needs of its customers. Readers will be shown how COVID-19 was largely unknown in the UK and when it started to significantly affect the nation in March 2020, SWR rapidly had to introduce new processes and procedures to combat the virus and maintain high levels of customer and colleague safety. Readers will also be shown how SWR has constantly sought to innovate in all areas of its response to the pandemic and how this approach has brought benefits to the business.

Copyright
© 2021 The Author. Published by Atlantis Press B.V.
Open Access
This is an open access article distributed under the CC BY-NC 4.0 license (http://creativecommons.org/licenses/by-nc/4.0/).

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Journal
Journal of Risk Analysis and Crisis Response
Volume-Issue
11 - 2
Pages
57 - 66
Publication Date
2021/04
ISSN (Online)
2210-8505
ISSN (Print)
2210-8491
DOI
https://doi.org/10.2991/jracr.k.210317.001How to use a DOI?
Copyright
© 2021 The Author. Published by Atlantis Press B.V.
Open Access
This is an open access article distributed under the CC BY-NC 4.0 license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

TY  - JOUR
AU  - Ross Liddell
PY  - 2021
DA  - 2021/04
TI  - The Response of South Western Railway to the COVID-19 Pandemic
JO  - Journal of Risk Analysis and Crisis Response
SP  - 57
EP  - 66
VL  - 11
IS  - 2
SN  - 2210-8505
UR  - https://doi.org/10.2991/jracr.k.210317.001
DO  - https://doi.org/10.2991/jracr.k.210317.001
ID  - Liddell2021
ER  -