Proceedings of the 2nd Tarumanagara International Conference on the Applications of Social Sciences and Humanities (TICASH 2020)

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Legal Protection of Consumer Rights in The Services of Sriwijaya Travel Pass Based on Law Number 8 of 1999 Concerning Consumer Protection

Authors
Stanny Puspa Anjani, Amad Sudiro
Corresponding Author
Stanny Puspa Anjani
Available Online 12 December 2020.
DOI
10.2991/assehr.k.201209.171How to use a DOI?
Keywords
Consumer Protection, Consumer Rights, Travel Pass
Abstract

Indonesia as a developing country in establishing relation with other countries require transportation services to connect one island to another and to other countries. Air transportation is one of the most time efficient, comfortable and fastest amongst other transportation. But as the increasing passanger numbers, air transportation often ignoring the quality of the service which lead to disappointment for the passanger. Sriwijaya Air is one of the Airlines that has promotion for passanger which is called ‘Sriwijaya Travel Pass’ program. It allows consumer whom already been registered as a member to get a privilege to fly anywhere and everywhere for a year. On October 22nd 2018 Sriwijaya Air changed the policy on the agreement and all members could not negotiate it in any way. That action is not in accordance with the Article 18 verse (1) of Law No. 8 of 1999 which is causing some disadvantages to the consumer. Sriwijaya Air should eliminate clause that contradictory with the regulation and obligated to undertake the responsibility of compensation to the consumer.

Copyright
© 2020, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the 2nd Tarumanagara International Conference on the Applications of Social Sciences and Humanities (TICASH 2020)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
12 December 2020
ISBN
978-94-6239-294-6
ISSN
2352-5398
DOI
10.2991/assehr.k.201209.171How to use a DOI?
Copyright
© 2020, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

risenwbib
TY  - CONF
AU  - Stanny Puspa Anjani
AU  - Amad Sudiro
PY  - 2020
DA  - 2020/12/12
TI  - Legal Protection of Consumer Rights in The Services of Sriwijaya Travel Pass Based on Law Number 8 of 1999 Concerning Consumer Protection
BT  - Proceedings of the 2nd Tarumanagara International Conference on the Applications of Social Sciences and Humanities (TICASH 2020)
PB  - Atlantis Press
SP  - 1074
EP  - 1077
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.201209.171
DO  - 10.2991/assehr.k.201209.171
ID  - Anjani2020
ER  -