Quality Service Analysis of Administrative Services, Teachers, and Infrastructure Facilities on Student’s Satisfaction at Premier Music Schools, Jakarta
- DOI
- 10.2991/assehr.k.201209.172How to use a DOI?
- Keywords
- Service Quality, Students’ Satisfaction, Music School
- Abstract
Nowadays, a lot of people are searching for schools, either for formal education such as playgroup, kindergarten, elementary, junior and senior high school, and university education or informal education such as art and music, coding, sports and martial arts. Informal education is another type of learning process which helps to develop the creativity in children’s learning process. Education has become a crucial part of people’s life in this modern era, people need education to compete in career and also for job opportunities. Therefore, every parents are trying to find the best school for their children. This research will conduct at Premier Music School Jakarta, one of the informal education schools for music. The objective of the research is to find out whether service quality of the administration, teachers, and facility and infrastructure are having any significant influence on students’ satisfaction at Premier Music School, Jakarta. The variables taken are service quality of administration, teachers, and facility and infrastructure. Field observation is implemented by doing the survey, and this research is using a quantitative survey method. The population students are 145 students of private classes at Premier Music School, and 107 of them will be use as the samples. The data will be analysed by using questionnaires, using an SPSS program.
- Copyright
- © 2020, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Linda Lin-Chin Lin AU - Agustinus Purna Irawan AU - Benson Kosasih AU - Yu-Wei Chiu PY - 2020 DA - 2020/12/12 TI - Quality Service Analysis of Administrative Services, Teachers, and Infrastructure Facilities on Student’s Satisfaction at Premier Music Schools, Jakarta BT - Proceedings of the 2nd Tarumanagara International Conference on the Applications of Social Sciences and Humanities (TICASH 2020) PB - Atlantis Press SP - 1078 EP - 1082 SN - 2352-5398 UR - https://doi.org/10.2991/assehr.k.201209.172 DO - 10.2991/assehr.k.201209.172 ID - Lin2020 ER -