Analysis of the Performance of Education Personnel to Improve Services (Quantitative and Qualitative Study)

DOI

10.2991/978-2-38476-184-5_21How to use a DOI?

Keywords

College Administrators; Competencies; Services

Abstract

An organization is defined as a collection of people, the process of division of labor between these people, and the existence of a system of cooperation or social system among these people. One part of the educational organization on campus is the education staff. The objective of this research is to gain insight into the effectiveness of the educational staff within the academic setting of Universitas Negeri Semarang. This research involved a sample of 50 educational staff members within the academic setting of Universitas Negeri Semarang. This study employs a mixed research approach, combining both quantitative and qualitative methods, and follows an explanatory sequential mixed methods design. Quantitative data collection uses psychological scale instruments of the job performance scale, while qualitative data collection uses open survey questions. The findings indicated that the quantitative description of college administrators’ performance reached a high rating. The findings in this study qualitatively explain that communication competencies and professional identity attitudes are competencies that must be possessed by educational administrators at this time and in the next five years. Even though they have received a high- performance predicate, the competencies of education administrators at universities must be continuously improved to become a professional workforce.

Copyright

© 2023 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Download article (PDF)

TY  - CONF
AU  - Muslikah Muslikah
AU  - Boby Ardhian Nusantara
AU  - Kusnarto Kurniawan
AU  - Dian Purbo Utomo
AU  - Abdul Kholiq
AU  - Yasmin Meilana Tsani
AU  - Anggun Karomah
PY  - 2023
DA  - 2023/12/30
TI  - Analysis of the Performance of Education Personnel to Improve Services (Quantitative and Qualitative Study)
BT  - Proceedings of the 2nd Semarang International Conference on Counseling and Educational Psychology (SICCEP 2023)
PB  - Atlantis Press
SP  - 190
EP  - 196
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-184-5_21
DO  - 10.2991/978-2-38476-184-5_21
ID  - Muslikah2023
ER  -