Measurement Model of Hospital Performance for Achieving Hospital Mission in Indonesia

DOI

10.2991/phico-16.2017.45How to use a DOI?

Keywords

Performance Measurement, Hospital Mission, MATH Critical Model

Abstract

Performance measurement is an important issue. This reminds that healthcare industry characteristic is unique rather than others. Health care with its all activities is a "high risk" industry. Performance measurement is the centre of quality improvement. From this, many factors or reasons related to excellent services can be identified. This research aimed to get quality dimensions that could be used as performance measurement in hospital as a health care provider. The direction of this performance measurement is as guidance on achieving hospital mission. With limited resources, Hospital needs priority to achieve its mission, so its need to be known wisely the critical dimension that correlate to a hospital mission. The design of this research was an operational research that using both qualitative and quantitative method in the government and private hospital in Indonesia. The result showed that there is a correlation between Patient Centeredness dimension with Clinical Effectiveness, Efficiency, Staff Orientation, Responsive Governance and Design dimensions, where all of dimension (except Responsive Governance) showed a positive correlation to the hospital mission variable. Hereby its correlation of equation: Hospital Mission = 0.118 Clinical Effectiveness + 0.348 Efficiency - 0.034 Responsive Governance + 0.182 Staff Orientation + 0.268 Design. Where the influence of Patient Centeredness dimension to Clinical Effectiveness is about 0.578, Efficiency is about 0.488, Staff Orientation is about 0.478, Responsive Governance is about 0.609 and Design is about 0.351. From structural model equation test with Partial Least Square was summarized that the big affluence dimension to the mission is Efficiency and Design, while Responsive Governance is not a critical dimension in this model due to it has a negative correlation to the mission. The model consists of quality dimensions for hospital performance on achieving hospital mission. This model is called Mission Achievement Tools in Hospital model (MATH). MATH model could be functioned as a management system, strategic management tools, and as a dashboard on hospital organization's trip to achieve the mission that can be used by The Ministry of Health to develop policy especially in hospital area.

Copyright

© 2017, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Budi Hartono
AU  - Amal C. Sjaaf
AU  - Adang Bachtiar
AU  - Purnawan Junadi
PY  - 2016/12
DA  - 2016/12
TI  - Measurement Model of Hospital Performance for Achieving Hospital Mission in Indonesia
BT  - Proceedings of the 1st Public Health International Conference (PHICo 2016)
PB  - Atlantis Press
SP  - 236
EP  - 243
SN  - 2468-5739
UR  - https://doi.org/10.2991/phico-16.2017.45
DO  - 10.2991/phico-16.2017.45
ID  - Hartono2016/12
ER  -