The Influence of Online Brand Community Experience on Brand Loyalty
Jia-Li TANG, Duan-Wu YAN
Available Online April 2018.
- https://doi.org/10.2991/mess-18.2018.3How to use a DOI?
- Online brand community; community experience; community commitment; brand loyalty; community participation
- This paper discusses the influence of online brand community on brand loyalty from the perspective of community experience with five dimensionsinformation experience, entertainment experience, interactive experience, thinking experience and service experience. It is found that the impact has two pathsone is that online brand community experience has a direct positive effect on brand loyalty, and the other is that community commitment plays a partial mediating effect between both. Specifically, information experience, thinking experience and service experience positively influence brand loyalty, while entertainment experience and interactive experience have no significant influence on brand loyalty. What’s more, there was no moderating effect of community participation on the relationship among experience, community commitment and brand loyalty.
- Open Access
- This is an open access article distributed under the CC BY-NC license.
Cite this article
TY - CONF AU - Jia-Li TANG AU - Duan-Wu YAN PY - 2018/04 DA - 2018/04 TI - The Influence of Online Brand Community Experience on Brand Loyalty BT - Proceedings of the 2018 4th Annual International Conference on Modern Education and Social Science (MESS 2018) PB - Atlantis Press SP - 14 EP - 21 SN - 2352-5398 UR - https://doi.org/10.2991/mess-18.2018.3 DO - https://doi.org/10.2991/mess-18.2018.3 ID - TANG2018/04 ER -