Proceedings of the International Conference on Management, Computer and Education Informatization

Business Process Optimization of the Customer Manager Based on Mobile Internet

Authors
Keliang Jia, Nan Song, Peijiang Liu
Corresponding Author
Keliang Jia
Available Online June 2015.
DOI
https://doi.org/10.2991/mcei-15.2015.16How to use a DOI?
Keywords
Business process optimization; Customer manager; Mobile Internet; Tobacco industry
Abstract
This paper analyzed the traditional business process of customer manager in tobacco industry, found out the redundant process and existing problems in the traditional process. In order to provide better and timelier service to the retail customers, the paper optimized the traditional business process of the customer manager based on mobile Internet technology, eliminated or merged the redundant business process, improved the efficiency of customer manager. Practices show that the optimized business process can improve the efficiency of customer manager and provide better service to the customer.
Open Access
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Proceedings
International Conference on Management, Computer and Education Informatization
Part of series
Advances in Computer Science Research
Publication Date
June 2015
ISBN
978-94-6252-118-6
ISSN
2352-538X
DOI
https://doi.org/10.2991/mcei-15.2015.16How to use a DOI?
Open Access
This is an open access article distributed under the CC BY-NC license.

Cite this article

TY  - CONF
AU  - Keliang Jia
AU  - Nan Song
AU  - Peijiang Liu
PY  - 2015/06
DA  - 2015/06
TI  - Business Process Optimization of the Customer Manager Based on Mobile Internet
BT  - International Conference on Management, Computer and Education Informatization
PB  - Atlantis Press
SN  - 2352-538X
UR  - https://doi.org/10.2991/mcei-15.2015.16
DO  - https://doi.org/10.2991/mcei-15.2015.16
ID  - Jia2015/06
ER  -