Business Process Optimization of the Customer Manager Based on Mobile Internet
Keliang Jia, Nan Song, Peijiang Liu
Available Online June 2015.
- https://doi.org/10.2991/mcei-15.2015.16How to use a DOI?
- Business process optimization; Customer manager; Mobile Internet; Tobacco industry
- This paper analyzed the traditional business process of customer manager in tobacco industry, found out the redundant process and existing problems in the traditional process. In order to provide better and timelier service to the retail customers, the paper optimized the traditional business process of the customer manager based on mobile Internet technology, eliminated or merged the redundant business process, improved the efficiency of customer manager. Practices show that the optimized business process can improve the efficiency of customer manager and provide better service to the customer.
- Open Access
- This is an open access article distributed under the CC BY-NC license.
Cite this article
TY - CONF AU - Keliang Jia AU - Nan Song AU - Peijiang Liu PY - 2015/06 DA - 2015/06 TI - Business Process Optimization of the Customer Manager Based on Mobile Internet BT - International Conference on Management, Computer and Education Informatization PB - Atlantis Press SP - 59 EP - 62 SN - 2352-538X UR - https://doi.org/10.2991/mcei-15.2015.16 DO - https://doi.org/10.2991/mcei-15.2015.16 ID - Jia2015/06 ER -