Ways to Improve the Service of Individuals in PJSC “Sberbank of Russia”

DOI

10.2991/aebmr.k.200312.217How to use a DOI?

Abstract

Commercial banks are the main link in the banking system. Banks are independent subjects of the economy. Their relationship with customers is commercial. The main purpose of the functioning of commercial banks is to maximize profits. Commercial banks act as specific credit institutions. They attract temporarily free funds of business entities and meet with these raised funds various financial needs of enterprises and the public. This article addresses the issue of the relevance of improving the services for individuals in the bank. A statistical analysis of the banking sector in Russia is presented. The analysis of the policy of providing banking services on the example of PJSC “Sberbank of Russia”. The authors have presented priority for banking financial policy services - deposits and loans. The developed proposals for the successful implementation of activities aimed at attracting a larger number of individuals.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - M A Tigranyan
AU  - N V Tchaikovskaya
PY  - 2020
DA  - 2020/03/17
TI  - Ways to Improve the Service of Individuals in PJSC “Sberbank of Russia”
BT  - Proceedings of the International Scientific Conference "Far East Con" (ISCFEC 2020)
PB  - Atlantis Press
SP  - 1591
EP  - 1594
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.200312.217
DO  - 10.2991/aebmr.k.200312.217
ID  - Tigranyan2020
ER  -