Proceedings of the International Conference on Innovation and Regenerative Trends in Tourism and Hospitality Industry (IRTTHI 2024)

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To Study the Technological Impact and Innovation on the Hotel Industry in Relations to the Employees Working in the Concierge Section of Front Office

Authors
Bhola Chourasia1, *
1Associate Professor, Assam Down Town University, Guwahati, Assam, India
*Corresponding author. Email: bhola.chorasia@adtu.in
Corresponding Author
Bhola Chourasia
Available Online 13 June 2024.
DOI
10.2991/978-94-6463-437-2_11How to use a DOI?
Keywords
Technology and Innovation; Concierge; complexities; Hotel Industry; Front Office
Abstract

Technology and Innovation (TI) is the latest vogue in the field of Hospitality, which is entering more and more into our daily lives. Post covid, human dependency on Technology and Innovation has increases several times. As these days hospitality sector especially hotels are also facing highly competitive climate, with changing covid norms, changing guest demands who wants more innovations and with saturation in the technologies and top of that the pressure of employing everything within the limited budget. Adoption of Technology has become crucial to integrate innovations with economy. To meet the needs of innovations the hotel industry is also looking for the different ways to incorporate Technology and Innovation into their business and they have been successfully implanting Technology and Innovation into their hotels. But like every coin has two sides, the adoption of Technology and Innovation has also come up with its own thorns, TI has gives many new innovative technologies to meet the guest satisfaction, but it has also brought along with it, many complexities and problems for the hotel industry. Thus the major objective of this study is to study the Technological Impact and Innovation on the hotels industry especially with reference to the employees working in the Concierge section of front office department of the hotels.

Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the International Conference on Innovation and Regenerative Trends in Tourism and Hospitality Industry (IRTTHI 2024)
Series
Advances in Economics, Business and Management Research
Publication Date
13 June 2024
ISBN
978-94-6463-437-2
ISSN
2352-5428
DOI
10.2991/978-94-6463-437-2_11How to use a DOI?
Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Bhola Chourasia
PY  - 2024
DA  - 2024/06/13
TI  - To Study the Technological Impact and Innovation on the Hotel Industry in Relations to the Employees Working in the Concierge Section of Front Office
BT  - Proceedings of the International Conference on Innovation and Regenerative Trends in Tourism and Hospitality Industry (IRTTHI 2024)
PB  - Atlantis Press
SP  - 158
EP  - 176
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-437-2_11
DO  - 10.2991/978-94-6463-437-2_11
ID  - Chourasia2024
ER  -