Service Time of JKN Outpatients in Selected Hospitals of Jakarta
- DOI
- 10.2991/assehr.k.200331.155How to use a DOI?
- Keywords
- waiting time, service time
- Abstract
One of the dimensions of patient satisfaction is patient waiting time, which is influenced by several factors, including patient registration service time. The reliability of the registration officer and the computer device used influence the timing of patient registration services. The reliability of the registration officer and the speed of the computer used help to increase the speed of patient registration service time. This study aims to measure the time duration of registration service, the reliability of officers, and the speed of the computer used from several hospitals. Five hospitals in Jakarta and their surroundings were used as the object of research. Patient registration service time as well as the reliability of registration officer and the speed of the computer used was measured by observation. The measurement results were compared with those of hospital x that has already served JKN patients. The patient registration service time in five hospitals was 2-3 times longer than that in hospital x. The reason is that the officers in these five hospitals were not able to provide patient registration and the computers used were slower than those of hospital x. These five hospitals should increase the speed of registration services to reduce patient waiting time, thereby increasing patient satisfaction.
- Copyright
- © 2020, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Supriadi PY - 2020 DA - 2020/04/03 TI - Service Time of JKN Outpatients in Selected Hospitals of Jakarta BT - Proceedings of the 3rd International Conference on Vocational Higher Education (ICVHE 2018) PB - Atlantis Press SP - 290 EP - 293 SN - 2352-5398 UR - https://doi.org/10.2991/assehr.k.200331.155 DO - 10.2991/assehr.k.200331.155 ID - 2020 ER -