Service Time of JKN Outpatients in Selected Hospitals of Jakarta

DOI

10.2991/assehr.k.200331.155How to use a DOI?

Keywords

waiting time, service time

Abstract

One of the dimensions of patient satisfaction is patient waiting time, which is influenced by several factors, including patient registration service time. The reliability of the registration officer and the computer device used influence the timing of patient registration services. The reliability of the registration officer and the speed of the computer used help to increase the speed of patient registration service time. This study aims to measure the time duration of registration service, the reliability of officers, and the speed of the computer used from several hospitals. Five hospitals in Jakarta and their surroundings were used as the object of research. Patient registration service time as well as the reliability of registration officer and the speed of the computer used was measured by observation. The measurement results were compared with those of hospital x that has already served JKN patients. The patient registration service time in five hospitals was 2-3 times longer than that in hospital x. The reason is that the officers in these five hospitals were not able to provide patient registration and the computers used were slower than those of hospital x. These five hospitals should increase the speed of registration services to reduce patient waiting time, thereby increasing patient satisfaction.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Supriadi
PY  - 2020
DA  - 2020/04/03
TI  - Service Time of JKN Outpatients in Selected Hospitals of Jakarta
BT  - Proceedings of the 3rd International Conference on Vocational Higher Education (ICVHE 2018)
PB  - Atlantis Press
SP  - 290
EP  - 293
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.200331.155
DO  - 10.2991/assehr.k.200331.155
ID  - 2020
ER  -