Effect of Nursing Satisfaction Level on Service Quality at Inpatient Installation in X Hospital

DOI

10.2991/assehr.k.200331.156How to use a DOI?

Keywords

service quality, performance, nurse satisfaction, hospital

Abstract

A hospital’s success is determined not only by its profitability but also by patient and provider satisfaction. Provider satisfaction affects the quality of patient services. In a hospital setting, nurses have the most hours of contact with the patient as nurses are on call 24 hours a day. For this reason, the role of nurses is particularly important in determining patient satisfaction and in making a hospital successful and competitive. The aim of this study is to examine the relationship between level of nursing satisfaction and quality of nursing services using questionnaires.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Download article (PDF)

TY  - CONF
AU  - Nur Fadilah Dewi
AU  - Radityo Kusumo Santoso
PY  - 2020
DA  - 2020/04/03
TI  - Effect of Nursing Satisfaction Level on Service Quality at Inpatient Installation in X Hospital
BT  - Proceedings of the 3rd International Conference on Vocational Higher Education (ICVHE 2018)
PB  - Atlantis Press
SP  - 294
EP  - 298
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.200331.156
DO  - 10.2991/assehr.k.200331.156
ID  - Dewi2020
ER  -