The Analysis of Service Quality at Inclusion School in Semarang: A Case Study in Smp Negeri 5 Semarang

DOI

10.2991/icpm-16.2016.138How to use a DOI?

Keywords

Services quality, dimensions of service quality, inclusion education.

Abstract

Inclusion school is one of the basic needs for education to people in Semarang. SMP Negeri 5 Semarang is one of the inclusion school in Semarang. The services from inclusion school, SMP Negeri 5 Semarang it is not as what we expected. The main goal of the research is to analyze and describe the quality of services in inclusion school SMP Negeri 5 Semarang with the five dimensions of service quality, which is tangibles, reability, responsiveness assurance and empathy. The final result concluded that the quality of education services in the inclusion school SMP Negeri 5 Semarang is not good because there are dimensions that have not run optimally, the tangible dimension, the dimensions of reliability and assurance dimensions.

Copyright

© 2016, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Grace Olivia Simangunsong
AU  - Nina Widowati
PY  - 2016/07
DA  - 2016/07
TI  - The Analysis of Service Quality at Inclusion School in Semarang: A Case Study in Smp Negeri 5 Semarang
BT  - Proceedings of the 2016 International Conference on Public Management (ICPM 2016)
PB  - Atlantis Press
SP  - 512
EP  - 513
SN  - 2352-5428
UR  - https://doi.org/10.2991/icpm-16.2016.138
DO  - 10.2991/icpm-16.2016.138
ID  - Simangunsong2016/07
ER  -