Proceedings of the 2nd International Conference on Social Science, Political Science, and Humanities (ICoSPOLHUM 2021)

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Analysis Of Cash On Delivery (Cod) Payment Methods In Online Shopping Transactions In Indonesia

Authors
Maisyura1, *, Cut Sukmawati2, Risna Dewi3, Arinanda4
1,2,3,4Political & Social Science Faculty of Malikussaleh University
*Corresponding author. Email: maisyura@unimal.ac.id
Corresponding Author
Maisyura
Available Online 24 March 2022.
DOI
10.2991/assehr.k.220302.040How to use a DOI?
Keywords
“Payment Method 1; Cash On Delivery 2; Online Shopping 3”
Abstract

This research using a descriptive qualitative approach. The object of research is the cash on delivery payment method for online shopping transactions, research locations in Indonesia with limited data sampling in Lhokseumawe City and North Aceh. Data collection is carried out by observation, interviews (interviews), surveys, documentation and literacy studies. This study aims to find out how the online shopping behavior of the Indonesian people with the Cash On Delivery (COD) payment method offered by E-commerce businesses. The results show that more than 60% of online purchases use the Cash On Delivery (COD) method to make payments. This means that Cash On Delivery (COD) is more desirable than other payment methods, such as bank transfers, credit cards, E-Wallet, paying via agents and others. The Cash On Delivery (COD) method is also able to increase the number of purchases at online stores that offer payments with this method such as Shopee, Lazada, and others by more than 30% every month, although on the other hand this research also finds that there are still online buyers who do not understand the procedures in the Cash On Delivery (COD) method so that in its implementation in the field sometimes creates conflicts between couriers and buyers.This study concludes that the Cash On Delivery (COD) payment method is still quite feasible to be applied in online shopping transactions in Indonesia.

Copyright
© 2022 The Authors. Published by Atlantis Press SARL.
Open Access
This is an open access article under the CC BY-NC license.

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Volume Title
Proceedings of the 2nd International Conference on Social Science, Political Science, and Humanities (ICoSPOLHUM 2021)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
24 March 2022
ISBN
978-94-6239-552-7
ISSN
2352-5398
DOI
10.2991/assehr.k.220302.040How to use a DOI?
Copyright
© 2022 The Authors. Published by Atlantis Press SARL.
Open Access
This is an open access article under the CC BY-NC license.

Cite this article

risenwbib
TY  - CONF
AU  - Maisyura
AU  - Cut Sukmawati
AU  - Risna Dewi
AU  - Arinanda
PY  - 2022
DA  - 2022/03/24
TI  - Analysis Of Cash On Delivery (Cod) Payment Methods In Online Shopping Transactions In Indonesia
BT  - Proceedings of the 2nd International Conference on Social Science, Political Science, and Humanities (ICoSPOLHUM 2021)
PB  - Atlantis Press
SP  - 269
EP  - 274
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.220302.040
DO  - 10.2991/assehr.k.220302.040
ID  - 2022
ER  -