Proceedings of the International Conference on Media and Communication Studies (ICOMACS 2018)

Online Communication Platform Contributions to Internal Communication: A Lesson from Telkom Digital Service Division

Authors
Karina Aliefiani, Mohammad Shihab
Corresponding Author
Karina Aliefiani
Available Online October 2018.
DOI
https://doi.org/10.2991/icomacs-18.2018.39How to use a DOI?
Keywords
computer-mediated communication; internal communication; organizational communication; slack.com
Abstract
Nowadays, computer-mediated communication (CMC) enables the employees to ease work coordination and communication within an organization. An organization, in which hierarchy exists among its employees, must keep the communication flow in order to maintain activities leading to reach the organizational goals. Telkom Digital Service, as a part of Telekomunikasi Indonesia, Tbk utilizes a CMC tool called Slack.com as an integrated internal communication platform for employees to communicate and coordinate in- and off-working hours. Using qualitative approach, three participants were involved in in-depth interviews to gain their insights and understanding on how the platform contributed to the internal communication within the company. Recently, the researchers found that the CMC platform helped them in attaining direct information, uploading and downloading important documents, and organizing multi-channels for multi-purposes. Moreover, the participants admitted that the platform had allowed them to express emotions without any barrier caused by the hierarchy within the organization.
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Proceedings
International Conference on Media and Communication Studies (ICOMACS 2018)
Part of series
Advances in Social Science, Education and Humanities Research
Publication Date
October 2018
ISBN
978-94-6252-553-5
ISSN
2352-5398
DOI
https://doi.org/10.2991/icomacs-18.2018.39How to use a DOI?
Open Access
This is an open access article distributed under the CC BY-NC license.

Cite this article

TY  - CONF
AU  - Karina Aliefiani
AU  - Mohammad Shihab
PY  - 2018/10
DA  - 2018/10
TI  - Online Communication Platform Contributions to Internal Communication: A Lesson from Telkom Digital Service Division
BT  - International Conference on Media and Communication Studies (ICOMACS 2018)
PB  - Atlantis Press
SN  - 2352-5398
UR  - https://doi.org/10.2991/icomacs-18.2018.39
DO  - https://doi.org/10.2991/icomacs-18.2018.39
ID  - Aliefiani2018/10
ER  -