Online Communication Platform Contributions to Internal Communication: A Lesson from Telkom Digital Service Division
Karina Aliefiani, Mohammad Shihab
Available Online October 2018.
- https://doi.org/10.2991/icomacs-18.2018.39How to use a DOI?
- computer-mediated communication; internal communication; organizational communication; slack.com
- Nowadays, computer-mediated communication (CMC) enables the employees to ease work coordination and communication within an organization. An organization, in which hierarchy exists among its employees, must keep the communication flow in order to maintain activities leading to reach the organizational goals. Telkom Digital Service, as a part of Telekomunikasi Indonesia, Tbk utilizes a CMC tool called Slack.com as an integrated internal communication platform for employees to communicate and coordinate in- and off-working hours. Using qualitative approach, three participants were involved in in-depth interviews to gain their insights and understanding on how the platform contributed to the internal communication within the company. Recently, the researchers found that the CMC platform helped them in attaining direct information, uploading and downloading important documents, and organizing multi-channels for multi-purposes. Moreover, the participants admitted that the platform had allowed them to express emotions without any barrier caused by the hierarchy within the organization.
- Open Access
- This is an open access article distributed under the CC BY-NC license.
Cite this article
TY - CONF AU - Karina Aliefiani AU - Mohammad Shihab PY - 2018/10 DA - 2018/10 TI - Online Communication Platform Contributions to Internal Communication: A Lesson from Telkom Digital Service Division BT - International Conference on Media and Communication Studies (ICOMACS 2018) PB - Atlantis Press SN - 2352-5398 UR - https://doi.org/10.2991/icomacs-18.2018.39 DO - https://doi.org/10.2991/icomacs-18.2018.39 ID - Aliefiani2018/10 ER -