Proceedings of the International Conference on Enterprise and Industrial Systems (ICOEINS 2023)

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Integrating System Quality, Information Quality, and Service Quality for Evaluating IS Quality

Authors
Shafira Fatimah Azzahra1, *, Luthfi Ramadani2, Basuki Rahmad3
1Telkom University, Buah Batu 40257, Bandung, Indonesia
2Telkom University, Buah Batu 40257, Bandung, Indonesia
3Telkom University, Buah Batu 40257, Bandung, Indonesia
*Corresponding author. Email: shfrazzhrid@student.telkomuniversity.ac.id
Corresponding Author
Shafira Fatimah Azzahra
Available Online 30 December 2023.
DOI
10.2991/978-94-6463-340-5_19How to use a DOI?
Keywords
Delone and McLean; Data Quality; Information Systems Quality
Abstract

Ensuring quality is crucial for attaining efficiency, user happiness, and overall system success in the field of Information Systems (IS). This research explores the integration of System Quality, Information Quality, and Service Quality by fusing the characteristics to develop an integrated framework to evaluate IS quality. Information systems play a vital role in attaining a range of diverse objectives across many contexts, and their evaluation extends beyond technical aspects to incorporate factors such as user satisfaction, data accuracy, and service quality. Interrelationships are found, dimensions are matched, and a comprehensive conceptual framework is created through this study. We then integrate the framework with quality standards that are used to evaluate IS, such as Quality in Use (ISO 25010), Data Quality (DMBOK), and Service Quality. In conclusion, this study emphasizes the need for a comprehensive framework for evaluating IS Quality. In future research, this framework will be used to evaluate real scenarios of information systems.

Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the International Conference on Enterprise and Industrial Systems (ICOEINS 2023)
Series
Advances in Economics, Business and Management Research
Publication Date
30 December 2023
ISBN
10.2991/978-94-6463-340-5_19
ISSN
2352-5428
DOI
10.2991/978-94-6463-340-5_19How to use a DOI?
Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Shafira Fatimah Azzahra
AU  - Luthfi Ramadani
AU  - Basuki Rahmad
PY  - 2023
DA  - 2023/12/30
TI  - Integrating System Quality, Information Quality, and Service Quality for Evaluating IS Quality
BT  - Proceedings of the International Conference on Enterprise and Industrial Systems (ICOEINS 2023)
PB  - Atlantis Press
SP  - 217
EP  - 229
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-340-5_19
DO  - 10.2991/978-94-6463-340-5_19
ID  - Azzahra2023
ER  -