Examining Academic Service using Importance Performance Analysis (IPA)
- DOI
- 10.2991/icest-17.2017.47How to use a DOI?
- Keywords
- Academic Service, IPA
- Abstract
Measure of academic services is crucial in finding out the quality of service in every level of education. The objective of this study is providing an overview of academic service quality by using importance performance analysis (IPA). Thirty respondents involved in this study are students of Muhammadiyah Secondary School around South Sulawesi, Indonesia to assure the respondents' homogeneous. This study reveals that the academic services such as the availability of resources, the syllabus dissemination, teacher discipline, monitoring of students, and sharing information are still relatively low. This study exposes that the academic service, which makes students experiencing pleased is the principal who provides available time for parents to solve students' problem together with counselor. In addition, this study also finds that level of expectation is less important in affecting the students' satisfaction on academic service.
- Copyright
- © 2017, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - M. Said Saggaf AU - Rudi Salam AU - Muhammad Darwis AU - Mr. Jamaluddin PY - 2017/09 DA - 2017/09 TI - Examining Academic Service using Importance Performance Analysis (IPA) BT - Proceedings of the 2nd International Conference on Education, Science, and Technology (ICEST 2017) PB - Atlantis Press SP - 139 EP - 141 SN - 2352-5398 UR - https://doi.org/10.2991/icest-17.2017.47 DO - 10.2991/icest-17.2017.47 ID - Saggaf2017/09 ER -