The Analysis of Early Children Education Services Quality in Increasing the Satisfaction of Students Parent in At-Taqwa Kindergarten Surabaya
- DOI
- 10.2991/icesshum-19.2019.41How to use a DOI?
- Keywords
- Quality of early childhood, education services, parental satisfaction
- Abstract
The purpose of this study is to describe the quality of early childhood education services at At-Taqwa Kindergarten in Surabaya. This research was conducted with qualitative approach with case study design of data is interview, observation and documentation techniques. After the data is collected, the data analysis includes data reduction, data display, and verification. To test the validity of the data the researcher uses credibility with triangulation and member check, besides that, dependability, confirmatibility and transferability are also carried out on the process and results of the study.The result of the study that is the quality of early childhood education services at At Taqwa Kindergarten Surabaya can run very well. This can be seen from the 8 standard indicators of early childhood education, starting from the STPP, the standard content, process, management, financing, education and staff, facilities and infrastructure. While satisfaction can be seen from three aspects, namely the existence of confirmation of hope, ease of obtaining opportunities and services and willingness to recommend.
- Copyright
- © 2019, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Gunarti Dwi Lestari AU - Wiwin Yulianingsih AU - Widya Nusantara PY - 2019/08 DA - 2019/08 TI - The Analysis of Early Children Education Services Quality in Increasing the Satisfaction of Students Parent in At-Taqwa Kindergarten Surabaya BT - Proceedings of the 1st International Conference on Education Social Sciences and Humanities (ICESSHum 2019) PB - Atlantis Press SP - 253 EP - 259 SN - 2352-5398 UR - https://doi.org/10.2991/icesshum-19.2019.41 DO - 10.2991/icesshum-19.2019.41 ID - Lestari2019/08 ER -