Study on the Status of International Students' Satisfaction with the Quality of Higher Education Service

DOI

10.2991/icemse-16.2016.94How to use a DOI?

Keywords

Service quality, student satisfaction, factor analysis, gender difference

Abstract

the research designed a survey and took a college in Nanjing as the cases to evaluate the international student satisfaction of higher education service quality. Survey results show that students are not satisfied with the overall service quality of higher education. Study finds 6 factors influencing student satisfaction in descending order are College reputation, Campus environment, Academic quality, teaching facilities, Logistics service and teacher troop. Eight variables have significant gender differences. Professional has no significant impact on overall satisfaction while grade have significant impact on overall satisfaction.

Copyright

© 2016, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Qiting Chen
AU  - Qianqian Miao
PY  - 2016/12
DA  - 2016/12
TI  - Study on the Status of International Students' Satisfaction with the Quality of Higher Education Service
BT  - Proceedings of the 2016 International Conference on Education, Management Science and Economics
PB  - Atlantis Press
SP  - 375
EP  - 378
SN  - 2352-5398
UR  - https://doi.org/10.2991/icemse-16.2016.94
DO  - 10.2991/icemse-16.2016.94
ID  - Chen2016/12
ER  -