Analysis Technology Structure Reengineering Towards Quality of Service (Case Study in ITPC Busan)

DOI

10.2991/aebmr.k.220204.040How to use a DOI?

Keywords

Financial Ratio; Liquidity and Current Ratio

Abstract

ITPC Busan is the representative of the Indonesian Ministry of Trade in South Korea. The institution evaluated technology structure to improve the quality of service. It is necessary to implement business process reengineering of the physical/technical layer. The population is costumer of ITPC Busan divided as Indonesian exporters and South Korean importers 129 companies. Based on the sample calculations, it acquired 98 companies distributed proportionally. This research used the method of observation, including descriptive verification. Data collection techniques are interviews and online questionnaires. To measure the magnitude of the effect of technology reengineering structure and quality of service. The result describes that technological structure reengineering includes web-based, social media, and computer-based structures. The effectiveness of technology reengineering is suitable to the excellent direction, the significance of quality of services is good, and technology structure reengineering has a positive influence on the quality of service.

Copyright

© 2022 The Authors. Published by Atlantis Press International B.V.

Open Access

This is an open access article under the CC BY-NC license.

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TY  - CONF
AU  - Kalfajrin Kurniaji
PY  - 2022
DA  - 2022/02/10
TI  - Analysis Technology Structure Reengineering Towards Quality of Service (Case Study in ITPC Busan)
BT  - Proceedings of the International Conference on Economics, Management and Accounting (ICEMAC 2021)
PB  - Atlantis Press
SP  - 369
EP  - 377
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.220204.040
DO  - 10.2991/aebmr.k.220204.040
ID  - Kurniaji2022
ER  -