Does it work? Research on the Relationship between Workplace Friendship and Job Performance—the Organizational Commitment as Mediator

DOI

10.2991/iceemt-18.2018.14How to use a DOI?

Keywords

Workplace friendship; Organizational commitment; Job performance; PROCESS approach; Complementary mediation

Abstract

The hotel industry has flourished in China, and the turnover rate of employees has always been high. In the past, the workplace friendship and organizational commitment will not only reduce the turnover rate of employees but also improve work performance in other industries, and what is the situation in the hotel industry? This study mainly verified the relationship between workplace friendship, organizational commitment and job performance in the hotel industry. The sample was carried out in January and February of 2018 by high star hotel employees, 300 valid questionnaires were collected, and the PROCESS analysis method was used to verify the hypothesis. The results show that workplace friendships have a significant impact on organizational commitment and job performance, and organizational commitment has a significant impact on job performance, and organizational commitment also shows complementary mediating effects. The friendly workplace atmosphere will affect the performance of the employees, and then affect the hotel's operating conditions and results. According to the results of this study, we suggested that the hotel establish a good working environment and promote good friendship development in the workplace, so as to achieve work performance and organizational goals.

Copyright

© 2018, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Chiawei Chao
PY  - 2018/12
DA  - 2018/12
TI  - Does it work? Research on the Relationship between Workplace Friendship and Job Performance—the Organizational Commitment as Mediator
BT  - Proceedings of the 2018 3rd International Conference on Education, E-learning and Management Technology (EEMT 2018)
PB  - Atlantis Press
SP  - 67
EP  - 71
SN  - 2352-5398
UR  - https://doi.org/10.2991/iceemt-18.2018.14
DO  - 10.2991/iceemt-18.2018.14
ID  - Chao2018/12
ER  -