Total Quality Management In 3 and 8 Yogyakarta State Senior High Schools
- DOI
- 10.2991/iccie-18.2019.27How to use a DOI?
- Keywords
- total quality management, tqm
- Abstract
The objective of this research is to identify the application of total quality management based on the five pillars of total quality management; total involvement, measurement, commitment, customer focus and continuous improvement in 3 and 8 Yogyakarta State Senior High Schools. The type of research used in this thesis is qualitative with a case study. The data sources are principals, vice principals, teachers, education personnel, and studentsThe techniques of collecting data are observation, interview, and documentation. The validity of the data used in this thesis is observational persistence and triangulation. This research uses three components of interactive analysis; data reduction, data exposure or presentation and conclusion. The results show that (1) Every member in the school shows cooperation, active participation, and good communication, (2) Schools evaluate through SWOT analysis to measure the achievement of quality standard, (3) School members are responsible to the task given in supporting quality improvement, (4) Services delivered according to standards of customer satisfaction, (5) Schools using PDCA pattern
- Copyright
- © 2019, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Dyah Ayu Kaniraras AU - Lantip Diat Prasojo PY - 2019/06 DA - 2019/06 TI - Total Quality Management In 3 and 8 Yogyakarta State Senior High Schools BT - Proceedings of the 3rd International Conference on Current Issues in Education (ICCIE 2018) PB - Atlantis Press SP - 152 EP - 155 SN - 2352-5398 UR - https://doi.org/10.2991/iccie-18.2019.27 DO - 10.2991/iccie-18.2019.27 ID - Kaniraras2019/06 ER -