Perceptions of VTS Operators on the Implementation of Standard Marine Communication Phrases at Benoa Vessel Traffic Service

DOI

10.2991/978-94-6239-793-4_18How to use a DOI?

Keywords

Perception; VTS Operators; Standard Marine Communication Phrases; Maritime Communication; Navigation Safety

Abstract

Effective communication between Vessel Traffic Service (VTS) operators and vessels is a critical element in ensuring maritime safety, particularly in busy international shipping routes. Standard Marine Communication Phrases (SMCP), developed by the International Maritime Organization (IMO), provide a standardized communication framework to minimize misunderstanding caused by linguistic and cultural differences among seafarers. This study aims to investigate the perceptions of VTS operators regarding the implementation of SMCP at Benoa Vessel Traffic Service, Indonesia. A mixed-method research approach was employed involving eleven VTS operators with working experience ranging from three to more than ten years. Quantitative data were collected through a five-point Likert scale questionnaire, while qualitative data were obtained through semi-structured interviews. The questionnaire data were analyzed using descriptive statistical analysis, and interview findings were analyzed thematically. The results indicate that Benoa VTS operators have a highly positive perception of SMCP implementation. Operators consider SMCP effective, practical, and useful in supporting clear communication with vessels, particularly foreign ships. The findings also reveal that operators have a high level of understanding of SMCP procedures. However, several challenges remain, including differences in foreign crew accents, speaking speed, interpretation issues, and technical communication disturbances. This study concludes that SMCP contributes significantly to improving communication effectiveness and supporting maritime safety. Continuous training and exposure to various maritime communication situations are recommended to maintain and improve operators’ competency in applying SMCP.

Copyright

© 2026 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Nursyam Maharang
AU  - Sarce Sampe Bungin
AU  - Albertha Lolo Tandung
AU  - Rachmat Tjahjanto
PY  - 2026
DA  - 2026/10/16
TI  - Perceptions of VTS Operators on the Implementation of Standard Marine Communication Phrases at Benoa Vessel Traffic Service
BT  - Proceedings of the  International Conference on Advanced Maritime Interconnection (ICAMI 2026)
PB  - Atlantis Press
SP  - 234
EP  - 240
SN  - 2352-5401
UR  - https://doi.org/10.2991/978-94-6239-793-4_18
DO  - 10.2991/978-94-6239-793-4_18
ID  - Maharang2026
ER  -