Digital Transformation of Crew Management Systems in Indonesian Shipping Companies: A Qualitative Study of Operational Efficiency, Certification Verification, and System Integration

DOI

10.2991/978-94-6239-793-4_23How to use a DOI?

Keywords

Digital transformation; crew management system; maritime human resource management; qualitative research; seafarer certification; system interoperability; shipping companies

Abstract

Digital transformation is increasingly reshaping maritime human resource management, yet the operational consequences of digitalization at the crew-administration level remain insufficiently examined, particularly where company systems must interact with national regulatory platforms. This study explores how digital crew management systems are implemented in Indonesian shipping companies and how users perceive their contribution to administrative efficiency, certification monitoring, crew deployment, training management, and regulatory compliance. A qualitative descriptive design was employed. Data were derived from semi-structured interviews and documentation involving 125 participants across five role categories: crew managers, human resource and crewing staff, seafarers, maritime information-technology specialists, and operational managers. The data were analyzed thematically, with attention to recurring patterns in work processes, system use, regulatory verification, and organizational readiness. Five themes were identified. First, digital crew management systems improve the visibility and traceability of crew information by centralizing records and reducing dependence on fragmented files. Second, certification verification remains only partially digital because users must still move from internal company applications to the government seafarer platform, pelaut.dephub.go.id, and perform manual searches. Third, this institutional boundary creates repeated data entry, verification delays, and administrative duplication, especially during urgent crew mobilization and audit preparation. Fourth, automated reminders and digital monitoring provide clear practical value in training management and certificate-renewal planning. Fifth, the effectiveness of digital transformation depends on infrastructure, cybersecurity, user competence, change readiness, and interoperability governance. The study contributes a process-level perspective to maritime digitalization research by identifying a “semi-digital verification bottleneck” at the interface between private crew management systems and the national certification platform. The findings support the development of secure read-only interoperability mechanisms while preserving regulatory authority over official seafarer records.

Copyright

© 2026 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Yollanda Octavitri
AU  - Syairi Anwar
AU  - Pramudyasari Nur Bintari
PY  - 2026
DA  - 2026/10/16
TI  - Digital Transformation of Crew Management Systems in Indonesian Shipping Companies: A Qualitative Study of Operational Efficiency, Certification Verification, and System Integration
BT  - Proceedings of the  International Conference on Advanced Maritime Interconnection (ICAMI 2026)
PB  - Atlantis Press
SP  - 305
EP  - 317
SN  - 2352-5401
UR  - https://doi.org/10.2991/978-94-6239-793-4_23
DO  - 10.2991/978-94-6239-793-4_23
ID  - Octavitri2026
ER  -