The Impact of ISO 9001 Management Implementation on Worker Output

DOI

10.2991/978-94-6463-400-6_50How to use a DOI?

Keywords

ISO 9001 Management; Human Resources Management; Worker Output

Abstract

The purpose of this study is to examine the effects of process approach, people participation, leadership, evidence-based decision-making, continuous improvement, and rational management on worker output. This study employs a quantitative methodology. This study was carried out in Makassar City at PLN UPDK Tello. The type of data is derived from data tabulation that happens after research questionnaires are distributed. While worker output reports provided secondary data, questionnaires were used to collect primary data. The 71 participants in the study were all workers of PT. PLN IP UPDK Tello. Census sampling is used in the sampling process. After the questionnaire was distributed, the results showed that just sixty-three people answered. The procedure of multiple linear regression analysis is used in the data analysis technique. The study's findings demonstrate the selective and synchronous important and beneficial impacts of relational management, process approach, evidence-based decision making, leadership, customer focus, and employee engagement on worker output.

Copyright

© 2024 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Hariady Bayu Aji
AU  - Musran Munizu
AU  - Mursalim Nohong
PY  - 2024
DA  - 2024/05/22
TI  - The Impact of ISO 9001 Management Implementation on Worker Output
BT  - Proceedings of the 8th International Conference on Accounting, Management, and Economics (ICAME 2023)
PB  - Atlantis Press
SP  - 703
EP  - 708
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-400-6_50
DO  - 10.2991/978-94-6463-400-6_50
ID  - Aji2024
ER  -