SELF AND MOBILE CHECK-IN ARE PLAYING IMPORTANT ROLE IN INCREASING CUSTOMER SATISFACTION

DOI

10.2991/grost-17.2018.51How to use a DOI?

Keywords

self check-in; mobile check-in; customer satisfaction; waiting time; queue

Abstract

Self and mobile check-in are widely known and implemented in air transportation all over the world. If self and mobile check-in were implemented well, it will give impact on short waiting time and easiness for passengers. This paper analyze how important self and mobile check-in for improving customer satisfaction in domestic airlines. As we know that it takes a time to queue in check-in counter. It will wasting time for passengers. This paper is using descriptive quantitative approach with Cartesius Diagram Analysis. According to Cartesius data, found that customer more satisfied with self and mobile check-in compared to the normal one. The sample being used is random sample. Based on the result, self and mobile check-in could improve customer satisfaction.

Copyright

© 2018, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Mega Anindya Putri
AU  - Arzinta Firdha Harisha
AU  - Sekar Widyastuti
PY  - 2017/11
DA  - 2017/11
TI  - SELF AND MOBILE CHECK-IN ARE PLAYING IMPORTANT ROLE IN INCREASING CUSTOMER SATISFACTION
BT  - Proceedings of the Conference on Global Research on Sustainable Transport (GROST 2017)
PB  - Atlantis Press
SP  - 590
EP  - 600
SN  - 2352-5401
UR  - https://doi.org/10.2991/grost-17.2018.51
DO  - 10.2991/grost-17.2018.51
ID  - Putri2017/11
ER  -