FACTORS THAT AFFECT USERS' SATISFACTION OR TRANSJAKARTA BUS CORRIDOR 10 CONSUMERS IN JAKARTA

DOI

10.2991/grost-17.2018.8How to use a DOI?

Keywords

TransJakarta transportation service, SEM ((Structural Equation Modeling), Service Quality, Customer Loyalty, Customer Satisfaction

Abstract

TransJakarta is a transportation service in Jakarta that has been operating since January 15th 2004 with the hope of giving faster, comfortable, but also affordable service for the citizens of Jakarta. Researchers used SEM (Structural Equation Modeling) with the SmartPLS software, hence the affection of Service Quality and Customer Loyalty to Customer Satsifaction and on the other hand, the affection of Customer Loyalty to Service Quality can answer the three hypotheses.

Copyright

© 2018, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Sonya Sidjabat
PY  - 2017/11
DA  - 2017/11
TI  - FACTORS THAT AFFECT USERS' SATISFACTION OR TRANSJAKARTA BUS CORRIDOR 10 CONSUMERS IN JAKARTA
BT  - Proceedings of the Conference on Global Research on Sustainable Transport (GROST 2017)
PB  - Atlantis Press
SP  - 86
EP  - 101
SN  - 2352-5401
UR  - https://doi.org/10.2991/grost-17.2018.8
DO  - 10.2991/grost-17.2018.8
ID  - Sidjabat2017/11
ER  -