Business Process and Organizational Characteristics on SMEs (Case Study: A Digital SME’s Community in Bandung)
- Keywords
- business process; organization characteristics; firm size; firm age; business sector; SME
- Abstract
High competition on businesses forces small and medium enterprises (SMEs) to manage process efficiently. This study aims is to analyse the influence of organizational characteristics (including firm age, firm size, and business sector) on the business process in SMEs. Data collected using a questionnaire to the leaders of 18 SMEs in digital SME community at Bandung regency. Mann-Whitney U test, Kruskall Wallis test, and cross tabulation were used to test the relationship. The results showed that there were significant differences in the management intensity of external relations process based on firm age (p 0.04) and firm size (p 0.05). While based on business process importance, there is a significant difference in the market and sell products and services process (p 0.05). These results can be used as input in determining the focus of business process management in accordance with the organizational characteristics of SMEs
- Copyright
- © 2019, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Litasari Suwarsono AU - Atya Aisha AU - Fida Nugraha PY - 2019/07 DA - 2019/07 TI - Business Process and Organizational Characteristics on SMEs (Case Study: A Digital SME’s Community in Bandung) BT - Proceedings of the 5th Bandung Creative Movement International Conference on Creative Industries 2018 (5th BCM 2018) PB - Atlantis Press SP - 293 EP - 300 SN - 2352-5398 UR - https://www.atlantis-press.com/article/125910947 ID - Suwarsono2019/07 ER -