Virtual Tourism Initiative for Visitor Flow Management in the New Normal Era

DOI

10.2991/aebmr.k.210928.032How to use a DOI?

Keywords

virtual tourism, visitor flow management, tourism carrying capacity, new normal

Abstract

Tourism has been hardest hit by the COVID-19 pandemic from all sectors of the economy, both in terms of demand and supply. Therefore, to support tourism activities in the new normal era, this lab-based experiment has initiated the development of web-based virtual reality (Web-VR) virtual tourism content as part of visitor flow management from destination managers. The location of this research is Kampung Warna Warni (Colorful Village) Jodipan in Malang City which is a theme-based village tourism and managed independently by the community. Its location has an attractive and strategic position as one of the tourist icons of Malang City but has the carrying capacity and capacity that is indicated contradictory in supporting the health protocol of COVID-19. This research uses R&D method with a qualitative approach consisting of passive participatory observation methods to evaluate tourism carrying capacity destinations, visual documentation of 360° photos for making Web-VR and close ended question interviews to assess the quality of the websites that have been built. The results of this study indicate the tourism carrying capacity of these destinations is vulnerable and has a high potential risk of operating in the new normal era. Based on the assessment of the laboratory-based experiment, the virtual tourism content that has been initiated can be a form of implementation of a soft system management which is part of visitor flow management which is able to reduce the duration and the crowd while increasing the user experience. The content is considered to have met the minimum standard website service, although in the future it needs to be complemented by further empirical research from the perspective of tourists in fields-based experiment.

Copyright

© 2021, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Aniesa Samira Bafadhal
PY  - 2021
DA  - 2021/09/30
TI  - Virtual Tourism Initiative for Visitor Flow Management in the New Normal Era
BT  - Proceedings of the 3rd Annual International Conference on Public and Business Administration (AICoBPA 2020)
PB  - Atlantis Press
SP  - 162
EP  - 167
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.210928.032
DO  - 10.2991/aebmr.k.210928.032
ID  - Bafadhal2021
ER  -