The Landscape of Inclusive Public Service Innovation in Indonesian Local Government

DOI

10.2991/aebmr.k.210928.090How to use a DOI?

Keywords

public service innovation, inclusive public services, local government

Abstract

The global movement demands equality and justice, which the state must fulfill through integrative public policy, therefore public service is the right of all society groups without exception. Various studies on public service innovation in Indonesia only provide an overview and is less specific about inclusiveness, especially with regard to innovation of services by local governments. This study aims at finding innovative models of inclusive public services at the local government level. The Content analysis was used to review documents for the Indonesian public service innovation report from 2014 to 2019 respectively. The results showed a positive trend in increasing inclusive services, and the vulnerable groups targeted by the innovation vary widely and the poor receive more attention than other groups. The innovation in Inclusive health service are a dominant number compared to other types of services, with education and social services showing an increasing trend. Furthermore, local governments in Java are more active in providing innovations compared to outside Java, and the provincial government is also more active in providing inclusive innovations compared to city and regency governments.

Copyright

© 2021, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Mujibur Rahman Khairul Muluk
AU  - Muhammad Rizki Pratama
AU  - Ajie Hanif Muzaqi
PY  - 2021
DA  - 2021/09/30
TI  - The Landscape of Inclusive Public Service Innovation in Indonesian Local Government
BT  - Proceedings of the 3rd Annual International Conference on Public and Business Administration (AICoBPA 2020)
PB  - Atlantis Press
SP  - 474
EP  - 479
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.210928.090
DO  - 10.2991/aebmr.k.210928.090
ID  - Muluk2021
ER  -