Towards a B2B E-Commerce Evaluation Management Model to Assess Organizational Drivers in Hospitals

DOI

10.2991/itmr.2014.4.3.1How to use a DOI?

Keywords

hospital, information requirements determination, IT maturity, IT evaluation, B2B e-commerce

Abstract

Effective utilization of business-to-business (B2B) electronic commerce (e-commerce) in hospitals may lead to many benefits such as increased accessibility to healthcare providers, improved process efficiency, enhanced quality of healthcare services, increased responses to changes, decreased scheduling conflicts, and reduction in administrative costs. However, many hospitals have found that they have not yet fully reaped the expected benefits from their B2B e-commerce investments. Despite this, there has not been much discussion in the literature with respect to the relationship between the organizational drivers on B2B e-commerce benefits for hospitals. Hence, a mixed-method of case study and survey was conducted to examine the relationships between B2B e-commerce benefits, IT evaluation resources allocation, IT investment evaluation methodologies, IT maturity, and user information requirements determination process. A B2B e-commerce evaluation management model was developed to test these relationships. The results provided empirical evidence in support of our proposed model and revealed that hospitals’ IT evaluation resources allocation practices mediated the relationship of IT investment evaluation methodologies, IT maturity, and user information requirements determination process with B2B e-commerce benefits. The results also showed that the level of IT maturity had a significant impact on the adoption of IT investment evaluation methodologies.

Copyright

© 2017, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - JOUR
AU  - Chad Lin
AU  - Hao-Chiang Koong Lin
AU  - Yu-An Huang
AU  - Geoffrey Jalleh
AU  - Ying Chieh Liu
AU  - Yueh-Hsia Huang
AU  - Sheng-Hsiung Su
AU  - Ching-Ju Chao
PY  - 2014
DA  - 2014/09/01
TI  - Towards a B2B E-Commerce Evaluation Management Model to Assess Organizational Drivers in Hospitals
JO  - The International Technology Management Review
SP  - 115
EP  - 132
VL  - 4
IS  - 3
SN  - 1835-5269
UR  - https://doi.org/10.2991/itmr.2014.4.3.1
DO  - 10.2991/itmr.2014.4.3.1
ID  - Lin2014
ER  -