Proceedings of the Youth International Conference for Global Health 2022 (YICGH 2022)

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The Influence of Policies Related to Health Service Management on the Service Quality of a Hospital

Authors
Annisa Kusuma Rahmani1, Gayatri Dyah Suprobowati1, *
1Sebelas Maret University, Surakarta, Indonesia
*Corresponding author. Email: gayatridyah@staff.uns.ac.id
Corresponding Author
Gayatri Dyah Suprobowati
Available Online 21 July 2023.
DOI
10.2991/978-94-6463-206-4_7How to use a DOI?
Keywords
Health Service Management; Hospital; Quality
Abstract

The hospital is one of the public facilities engaged in health services. In carrying out service activities to the community, of course it must be based on good management policies. With good management arrangements in a hospital, it will also have a good influence on the sustainability of a hospital. From an economic point of view, good service management will have an impact on customer satisfaction, which in this case is the patient. This patient satisfaction will then reflect patient loyalty when using a public facility, in this case a hospital. In addition, the hospital also functions as one of the supports in development in Indonesia. Why is that? Because with the hospital, at least it can reduce health problems that exist in the community. In accordance with their duties, the hospital does not only cure patients but must carry out socialization about health issues to the community.

Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the Youth International Conference for Global Health 2022 (YICGH 2022)
Series
Advances in Health Sciences Research
Publication Date
21 July 2023
ISBN
10.2991/978-94-6463-206-4_7
ISSN
2468-5739
DOI
10.2991/978-94-6463-206-4_7How to use a DOI?
Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Annisa Kusuma Rahmani
AU  - Gayatri Dyah Suprobowati
PY  - 2023
DA  - 2023/07/21
TI  - The Influence of Policies Related to Health Service Management on the Service Quality of a Hospital
BT  - Proceedings of the Youth International Conference for Global Health 2022 (YICGH 2022)
PB  - Atlantis Press
SP  - 45
EP  - 50
SN  - 2468-5739
UR  - https://doi.org/10.2991/978-94-6463-206-4_7
DO  - 10.2991/978-94-6463-206-4_7
ID  - Rahmani2023
ER  -