Consumer Legal Protection for Mobile Phone Sales Based on Law Number 8 Year 1999 Concering Consumer Protection

DOI

10.2991/assehr.k.201209.146How to use a DOI?

Keywords

legal certainty, consumer protection, instructions for use in Indonesian

Abstract

As a result of the lack of supervision and application of standards and the quality and quality of cellular telephone products, consumers sometimes do not get legal protection so that more and more cases occur in low economic communities buying reconditioned cellular phones at very cheap prices without obtaining instructions for the use of Indonesian if a when the cell phone is damaged. Implementation of standards and quality and product quality are regulated in UUPK. The Consumer Protection Act was formed with the aim of protecting consumers as written in Article 1 paragraph (1) of the Consumer Protection Act. The main issues are: 1. How is the legal protection for consumers for the purchase of cellular phones that do not include instructions for use in the Indonesian language based on Law Number 8 of 1999 concerning Consumer Protection? 2. What is the responsibility of the business actor for the sale of cellular phones that do not include instructions for use in Indonesian according to Law Number 8 of 1999 concerning Consumer Protection? The author examines these problems using normative legal research methods, legislation approaches, and case approaches. In the discussion, discussing the importance of using Indonesian in cellular telephone products in order to protect consumers and educate consumers of goods that have been purchased. The conclusion of this paper shows that the Judge’s Decision caused legal uncertainty because Article 32 of the Telecommunications Law does not regulate the obligations of business operators to include instructions for use in Indonesian on cellular phones. The Judge should have sentenced him with Article 62 of the UUPK for the sake of creating legal certainty which is one of the principles and objectives of the establishment of the UUPK in an effort to protect consumers.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Jeane Neltje Sally
AU  - Descar Kristian
PY  - 2020
DA  - 2020/12/12
TI  - Consumer Legal Protection for Mobile Phone Sales Based on Law Number 8 Year 1999 Concering Consumer Protection
BT  - Proceedings of the 2nd Tarumanagara International Conference on the Applications of Social Sciences and Humanities (TICASH 2020)
PB  - Atlantis Press
SP  - 931
EP  - 936
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.201209.146
DO  - 10.2991/assehr.k.201209.146
ID  - Sally2020
ER  -