Proceedings of the 2016 International Seminar on Education Innovation and Economic Management (SEIEM 2016)

Research on Express Smart Locker Location Considering Customer Satisfaction under E-commerce Environment

Authors
Ao Huang, Tao Chen
Corresponding Author
Ao Huang
Available Online December 2016.
DOI
https://doi.org/10.2991/seiem-16.2016.83How to use a DOI?
Keywords
E-commerce environment, express smart locker, location, customer satisfaction
Abstract
Express smart locker location optimization scheme is proposed based on the delivery demand under E-commerce environment, to improve delivery network efficiency and to solve customer satisfaction problem. This paper takes into account the influence of distance on consumers' pickup service satisfaction through constructing customer satisfaction function, and then establishes multi-objective mathematical model with the minimum economic cost and maximum customer satisfaction. The model is transformed to single-object model through linear weighted sum. Finally, the model is applied in a computational example to get a feasible solution, and the model effectiveness is verified. The result indicates that the model can effectively settle the problem of express smart locker location.
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Proceedings
2016 International Seminar on Education Innovation and Economic Management (SEIEM 2016)
Part of series
Advances in Social Science, Education and Humanities Research
Publication Date
December 2016
ISBN
978-94-6252-273-2
ISSN
2352-5398
DOI
https://doi.org/10.2991/seiem-16.2016.83How to use a DOI?
Open Access
This is an open access article distributed under the CC BY-NC license.

Cite this article

TY  - CONF
AU  - Ao Huang
AU  - Tao Chen
PY  - 2016/12
DA  - 2016/12
TI  - Research on Express Smart Locker Location Considering Customer Satisfaction under E-commerce Environment
BT  - 2016 International Seminar on Education Innovation and Economic Management (SEIEM 2016)
PB  - Atlantis Press
SN  - 2352-5398
UR  - https://doi.org/10.2991/seiem-16.2016.83
DO  - https://doi.org/10.2991/seiem-16.2016.83
ID  - Huang2016/12
ER  -