Exploring Volunteer Satisfaction at Jakabaring Sport City Palembang: A Case Study of Sport

DOI

10.2991/978-94-6463-912-4_9How to use a DOI?

Keywords

Volunteer; Event Management; Human Resources; Sport Tourism Destination

Abstract

Palembang City is considered to have met the criteria to become a leading service center for sports tourism, supported by the Jakabaring Sport City (JSC) sports venue in Palembang City which is in an area that is integrated with each other. The success of organizing an event is the responsibility of many parties, especially the organizers of activities that are closely related to the event organizer. Event organizers are parties who play an important role in coordination and communication with various stakeholders, suppliers’ one of which is the need for additional manpower to support the smooth running of an event. The task of these workers is to do technical work, they are recruited to be part of the success of the event. This additional workforce is also referred to as volunteering or volunteering.

Some behaviors or actions that are not planned and applied properly by the organizer to volunteers indirectly make volunteers feel disturbed and cause discomfort. This also certainly affects satisfaction and reduces their motivation in volunteering, and will also affect the events that take place, for that it is important to learn about one’s interests and understand one’s satisfaction in volunteering. In this study, researchers tried to provide an overview of Volunteer Satisfaction in the implementation of the Palembang Triathlon 2020 event which was held at the sports tourism destination Jakabaring Sport City Palembang. This study used descriptive quantitative methods and 136 volunteer respondents as samples. This research results that volunteers who take part in this event are satisfied with what they expect from event management who organize or manage volunteers during the event and affect their decision to return to volunteering, so that this can be a sustainability.

Copyright

© 2025 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits any noncommercial use, sharing, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if you modified the licensed material. You do not have permission under this license to share adapted material derived from this chapter or parts of it.

Download article (PDF)

TY  - CONF
AU  - Muhammmad Iqbal Djohan
AU  - Sri Wulan Damayati
AU  - Ahmad Kurniawan
AU  - Nadia Chairunnisa Andra Shita Marini
PY  - 2025
DA  - 2025/12/07
TI  - Exploring Volunteer Satisfaction at Jakabaring Sport City Palembang: A Case Study of Sport
BT  - Proceedings of the Palembang Tourism Forum Volume 2 2025 (PTF-2025)
PB  - Atlantis Press
SP  - 81
EP  - 88
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-912-4_9
DO  - 10.2991/978-94-6463-912-4_9
ID  - Djohan2025
ER  -