Proceedings of the International Seminar SEMANTIKS & PRASASTI 2023 Theme: Language in the Workplace (PRASASTI 2023)

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The Characteristics of Female’s Debt Collectors on Online Loan Collection toward their debtors: A Sociopragmatic Perspective

Authors
Anisah Hanif1, *, Djatmika Djatmika2, Riyadi Santosa2, Sumarlam Sumarlam3
1Student of Linguistics Postgraduate Program, Faculty of Cultural Sciences, Universitas Sebelas Maret, Kentingan, Jl. Ir Sutami No.36, Kec. Jebres, Kota Surakarta, Jawa Tengah, Indonesia, 57126
2English Literature Department, Faculty of Cultural Sciences, Universitas Sebelas Maret, Kentingan, Jl. Ir Sutami No.36, Kec. Jebres, Kota Surakarta, Jawa Tengah, Indonesia, 57126
3Javanese Literature Department, Faculty of Cultural Sciences, Universitas Sebelas Maret, Kentingan, Jl. Ir Sutami No.36, Kec. Jebres, Kota Surakarta, Jawa Tengah, Indonesia, 57126
*Corresponding author. Email: anisahhanifff@student.uns.ac.id
Corresponding Author
Anisah Hanif
Available Online 23 December 2023.
DOI
10.2991/978-2-38476-162-3_3How to use a DOI?
Keywords
online loan; debt collector perempuan; sociopragmatic
Abstract

This research investigates the characteristics of female debt collectors’ speech towards their debtors. The approach used is the Sociopragmatic. The research location is in the Whatsapp chat media that accommodates online loan collection carried out by female debt collectors against their debtors. The main data sources in this study were taken from Debt Collector sources and online loan debtors. This descriptive qualitative research has data in the form of speech by female debt collectors in the dimension of loan collection. Data from direct sources are in the form of screen captures, then processed orthographic transcription so that the Debtor’s personal identity is not included. The data is classified based on the type of female speech characteristics. The method used is Simak free libat cakap, and the pragmatic pairing method with the speech partner determinant. The analysis method in this research is content analysis. The results of this study show that the characteristics of female debt collectors in collecting online loans are the use of small vocabulary and straight to the point, complex sentences, question intonation, intensifiers, figurative words as a form of simile (involving adjectives), emphatic stress, superpolite form, hypercorrect grammar, tag question, and hedge.

Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the International Seminar SEMANTIKS & PRASASTI 2023 Theme: Language in the Workplace (PRASASTI 2023)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
23 December 2023
ISBN
10.2991/978-2-38476-162-3_3
ISSN
2352-5398
DOI
10.2991/978-2-38476-162-3_3How to use a DOI?
Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Anisah Hanif
AU  - Djatmika Djatmika
AU  - Riyadi Santosa
AU  - Sumarlam Sumarlam
PY  - 2023
DA  - 2023/12/23
TI  - The Characteristics of Female’s Debt Collectors on Online Loan Collection toward their debtors: A Sociopragmatic Perspective
BT  - Proceedings of the International Seminar SEMANTIKS & PRASASTI 2023 Theme: Language in the Workplace (PRASASTI 2023)
PB  - Atlantis Press
SP  - 13
EP  - 21
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-162-3_3
DO  - 10.2991/978-2-38476-162-3_3
ID  - Hanif2023
ER  -