Proceedings of the 2022 2nd International Conference on Public Management and Intelligent Society (PMIS 2022)

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Research on the Improvement of China’s Public Service Quality Management Level Based on the Background of Big Data

Authors
Xiuhua Shi1, Qiong Wu1, *
1School of Literature, Law and Economics, Wuhan University of Science and Technology, Wuhan, Hubei, China
*Corresponding author. Email: 2719160095@qq.com
Corresponding Author
Qiong Wu
Available Online 7 December 2022.
DOI
10.2991/978-94-6463-016-9_6How to use a DOI?
Keywords
Big data; quality management of public service; service-oriented government
Abstract

As socialism with Chinese characteristics has entered a new era and the economy and society has entered a stage of high-quality development, around adhering to the people-centered development idea, it is necessary to propose a public service quality management proposition that better meets the people’s growing demand for public services [1]. Therefore, through literature analysis and measurable analysis methods, this paper uses public service quality monitoring technology and compares the background and content of public service quality improvement at home and abroad, and then explores the development bottleneck existing in the process of improving public service quality management in China. This paper proposes countermeasures and suggestions to improve the quality management level of China’s public services, so as to achieve high-quality development of China’s public services.

Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 2022 2nd International Conference on Public Management and Intelligent Society (PMIS 2022)
Series
Atlantis Highlights in Computer Sciences
Publication Date
7 December 2022
ISBN
10.2991/978-94-6463-016-9_6
ISSN
2589-4900
DOI
10.2991/978-94-6463-016-9_6How to use a DOI?
Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Xiuhua Shi
AU  - Qiong Wu
PY  - 2022
DA  - 2022/12/07
TI  - Research on the Improvement of China’s Public Service Quality Management Level Based on the Background of Big Data
BT  - Proceedings of the 2022 2nd International Conference on Public Management and Intelligent Society (PMIS 2022)
PB  - Atlantis Press
SP  - 38
EP  - 45
SN  - 2589-4900
UR  - https://doi.org/10.2991/978-94-6463-016-9_6
DO  - 10.2991/978-94-6463-016-9_6
ID  - Shi2022
ER  -