The Evaluation on the Innovation in Service of China’s Listed Commercial Banks
Ying-Fen Zhou, Ming Xu
Available Online August 2015.
- https://doi.org/10.2991/msmi-15.2015.95How to use a DOI?
- Innovation in service, Evaluation index system, Evaluation results.
- An evaluation index system of China’s listed commercial banks’ service innovation has been set up in this paper. The Analytic Hierarchy Process is introduced to evaluate them in three areas, i.e. the innovation input, innovation output and innovation environment. In this study, the related indicator data is acquired from 2012 annual reports of China's listed commercial banks. Through the analyses on the evaluation results, it is concluded that innovation input and innovation environment are positively correlated to innovation output. The purpose of setting up the evaluation index system is to measure the overall service innovation level in China’s commercial banks, to make sure their development status and try to find out the ways to improve their service innovation.
- Open Access
- This is an open access article distributed under the CC BY-NC license.
Cite this article
TY - CONF AU - Ying-Fen Zhou AU - Ming Xu PY - 2015/08 DA - 2015/08 TI - The Evaluation on the Innovation in Service of China’s Listed Commercial Banks BT - 2015 International Conference on Management Science and Management Innovation (MSMI 2015) PB - Atlantis Press SN - 2352-5428 UR - https://doi.org/10.2991/msmi-15.2015.95 DO - https://doi.org/10.2991/msmi-15.2015.95 ID - Zhou2015/08 ER -