Proceedings of the 2015 International Conference on Management Science and Management Innovation

The Evaluation on the Innovation in Service of China’s Listed Commercial Banks

Authors
Ying-Fen Zhou, Ming Xu
Corresponding Author
Ying-Fen Zhou
Available Online August 2015.
DOI
https://doi.org/10.2991/msmi-15.2015.95How to use a DOI?
Keywords
Innovation in service, Evaluation index system, Evaluation results.
Abstract
An evaluation index system of China’s listed commercial banks’ service innovation has been set up in this paper. The Analytic Hierarchy Process is introduced to evaluate them in three areas, i.e. the innovation input, innovation output and innovation environment. In this study, the related indicator data is acquired from 2012 annual reports of China's listed commercial banks. Through the analyses on the evaluation results, it is concluded that innovation input and innovation environment are positively correlated to innovation output. The purpose of setting up the evaluation index system is to measure the overall service innovation level in China’s commercial banks, to make sure their development status and try to find out the ways to improve their service innovation.
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Proceedings
2015 International Conference on Management Science and Management Innovation (MSMI 2015)
Part of series
Advances in Economics, Business and Management Research
Publication Date
August 2015
ISBN
978-94-62520-90-5
ISSN
2352-5428
DOI
https://doi.org/10.2991/msmi-15.2015.95How to use a DOI?
Open Access
This is an open access article distributed under the CC BY-NC license.

Cite this article

TY  - CONF
AU  - Ying-Fen Zhou
AU  - Ming Xu
PY  - 2015/08
DA  - 2015/08
TI  - The Evaluation on the Innovation in Service of China’s Listed Commercial Banks
BT  - 2015 International Conference on Management Science and Management Innovation (MSMI 2015)
PB  - Atlantis Press
SN  - 2352-5428
UR  - https://doi.org/10.2991/msmi-15.2015.95
DO  - https://doi.org/10.2991/msmi-15.2015.95
ID  - Zhou2015/08
ER  -