Proceedings of the 2015 International Conference on Management Science and Management Innovation

Research on Customer Satisfaction in Express Services of P.R.C

Authors
Xiao-Jing Dong, Guang-Rong Wu
Corresponding Author
Xiao-Jing Dong
Available Online August 2015.
DOI
https://doi.org/10.2991/msmi-15.2015.65How to use a DOI?
Keywords
Express service, Customer satisfaction, Satisfaction evaluation.
Abstract
Express service, as a special kind of logistics, is an emerging industry. Due to the popularity of the Internet technology, online trading has increasingly become an indispensable part of our life. At the same time, express service has been kept high speed development. At first, this paper present situation and analyses main factors in express service affect customer satisfaction. At last, according to uncertainty of customer satisfaction, gives the fuzzy comprehensive evaluation model of customer satisfaction and verify the feasibility and rationality of the method. It can make express services to run more reasonable, more specification, better service in economy and life.
Open Access
This is an open access article distributed under the CC BY-NC license.

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Proceedings
2015 International Conference on Management Science and Management Innovation (MSMI 2015)
Part of series
Advances in Economics, Business and Management Research
Publication Date
August 2015
ISBN
978-94-62520-90-5
ISSN
2352-5428
DOI
https://doi.org/10.2991/msmi-15.2015.65How to use a DOI?
Open Access
This is an open access article distributed under the CC BY-NC license.

Cite this article

TY  - CONF
AU  - Xiao-Jing Dong
AU  - Guang-Rong Wu
PY  - 2015/08
DA  - 2015/08
TI  - Research on Customer Satisfaction in Express Services of P.R.C
BT  - 2015 International Conference on Management Science and Management Innovation (MSMI 2015)
PB  - Atlantis Press
SN  - 2352-5428
UR  - https://doi.org/10.2991/msmi-15.2015.65
DO  - https://doi.org/10.2991/msmi-15.2015.65
ID  - Dong2015/08
ER  -